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Customer Service Representative at HomeTeam Pest Defense, Inc. in Fontana, California

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

HomeTeam is the #1 pest management company servicing home builders and the 3rd largest residential pest control company in the U.S. We are unique from our competition because of our innovative built-in pest control system, Taexx.


As ar Customer Service Representative, you can expect to:

  • Provide exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics

  • Provide information to Home Builders/Supervisors/Vendors on our products and installations

  • Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers

  • Execute regional and corporate reports

  • Schedule builder services and resolve accounting questions

  • Collect and reconcile payments received from Home Builders

  • Maintaining good customer and builder relationships

  • Escalating appropriate builder or cutomer inquiries to managers

  • Able to resolve customer inquiries timely and consistently

  • Communicate  often with Field Managers and Office Personnel about ongoing projects and daily tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description