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Technical Support Specialist at NTT Data, Inc in Boston, Massachusetts

Posted in Other 15 days ago.

Type: Full Time

Job Description:


Desktop/Technical Support
Boston, MA
7+ month contract

Seeking a Technical Support Specialist who is eager to join a dynamic support team. The Technical Support Specialist will manage desktop and application solutions in order to a meet the business needs of the organization. The ideal candidate will be capable of solving user support issues while collaborating with other support engineers. The Technical Support Specialist must manage projects from the planning phase through the implementation phase. In this role, the selected candidate must be focused, reliable, responsive and possess excellent communication skills.
The primary services handled by the Technical Support Team include:
Hardware (desktop and printer) support and troubleshooting
Software configuration and troubleshooting
Windows and Microsoft Office support
Virus Protection
Network support
Microsoft Exchange Administration
Remote software installations and upgrades
Asset management and inventory oversight
Other duties as assigned

Candidates must be able to clearly and effectively communicate with team members, management, and end users on a regular basis. After hours availability is required in order to respond to emergencies, and to complete system maintenance that cannot be performed during normal business hours. Candidates will frequently be required to move computer equipment weighing up to 50 pounds around offices and buildings for various employee and event needs. Candidates must be able to remain in a stationary position 50% of shift.
Minimum of two years' experience in the following areas:
o Supporting Windows 7 and Windows 10
o Supporting Microsoft Office 2010 and Microsoft Office 2016
o Supporting Symantec Endpoint Protection 12 or higher
o Supporting printing environment
o Configuring and troubleshooting desktop hardware (Dell and HP preferred)
o Remote user support
BA/BS in CS or equivalent experience preferred
A+ Hardware certification preferred
Networking+ certification preferred
Highly self motivated individual who has the ability to work independently as well as in a team environment
Attention to detail and strong organizational skills
Excellent verbal and written communication skills; possess strong documentation skills
Ability to occasionally travel throughout the Commonwealth for site visits
Candidate MUST have a valid driver's license

Experience with the following is also a Plus:
Microsoft Active Directory Group Policy
Cherwell Help Desk Management Software
Concordance Software
Kodak Scanners
Microsoft Exchange Administration

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.