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Underwriting Manager at PHH Mortgage in West Palm Beach, Florida

Posted in Other 30+ days ago.





Job Description:

Job Description

This role is responsible for driving optimal performance, quality, and customer service levels across the team and the direct oversight of Underwriting Team Players.

JOB FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Effectively lead a team of 10 or more Team Players remotely
  • Analyze performance to insure PHH is meeting acceptable turn around requirements and anticipate staffing constraints to meet objectives
  • Provide technical expertise and direction to team, serves as a critical point of escalation in all aspects of Underwriting.
  • Effectively manage escalations within agreed upon timeframe
  • Develops innovative ideas in order to improve operations and procedures.
  • Distribute information to team regarding company initiatives, investor updates, process changes, goals and performance
  • In accordance with goals, monitor performance metrics for the team and communicate trends
  • On a monthly basis, Maintain and review performance by Underwriter, to identify performance related trends
  • Ensure all guidelines are consistently met by driving training and communication
  • Proactively interact with all departments as necessary
  • Participate in special projects for process improvements.
  • Review and correct loan deficiencies identified by Investors or Quality Control
  • Interview and hiring of new underwriters as needed
  • Participate and present pertinent information to our third party vendors as applicable
  • Monitor performance metrics for the team and communicate trends and issues to Underwriting Director.
  • Work with the Underwriting Director to achieve goals
  • Collaborate cross functionally with adjacent teams (processing, sales, support staff)
QUALIFICATIONS:
EDUCATION / EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience:
  • High School diploma or equivalent required. Bachelor's degree preferred
  • Underwriting Leadership experience preferred.
  • Minimum 5 years underwriting experienced required.
  • Must demonstrate leadership potential/skills in current position.
  • Excellent interpersonal skills required in order to provide guidance and direction to team players.
  • Proven ability to be a self-starter that can lead while working under pressure in order to meet deadlines in a constantly changing environment.
  • Strong attention to detail and communication skills (verbal and written) required.
  • Knowledge of Encompass is preferred.
  • Proficient in Microsoft suite.
  • Must possess exceptional organizational and time management skills.
TRAINING / LICENSING REQUIREMENTS
  • Ability to acquire national (NMLS) and applicable state licenses
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.