This role is responsible for driving optimal performance, quality, and customer service levels across the team and the direct oversight of Underwriting Team Players.
JOB FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Effectively lead a team of 10 or more Team Players remotely
Analyze performance to insure PHH is meeting acceptable turn around requirements and anticipate staffing constraints to meet objectives
Provide technical expertise and direction to team, serves as a critical point of escalation in all aspects of Underwriting.
Effectively manage escalations within agreed upon timeframe
Develops innovative ideas in order to improve operations and procedures.
Distribute information to team regarding company initiatives, investor updates, process changes, goals and performance
In accordance with goals, monitor performance metrics for the team and communicate trends
On a monthly basis, Maintain and review performance by Underwriter, to identify performance related trends
Ensure all guidelines are consistently met by driving training and communication
Proactively interact with all departments as necessary
Participate in special projects for process improvements.
Review and correct loan deficiencies identified by Investors or Quality Control
Interview and hiring of new underwriters as needed
Participate and present pertinent information to our third party vendors as applicable
Monitor performance metrics for the team and communicate trends and issues to Underwriting Director.
Work with the Underwriting Director to achieve goals
Collaborate cross functionally with adjacent teams (processing, sales, support staff)
QUALIFICATIONS: EDUCATION / EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience:
High School diploma or equivalent required. Bachelor's degree preferred
Underwriting Leadership experience preferred.
Minimum 5 years underwriting experienced required.
Must demonstrate leadership potential/skills in current position.
Excellent interpersonal skills required in order to provide guidance and direction to team players.
Proven ability to be a self-starter that can lead while working under pressure in order to meet deadlines in a constantly changing environment.
Strong attention to detail and communication skills (verbal and written) required.
Knowledge of Encompass is preferred.
Proficient in Microsoft suite.
Must possess exceptional organizational and time management skills.
TRAINING / LICENSING REQUIREMENTS
Ability to acquire national (NMLS) and applicable state licenses
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.