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CIB - Wholesale Lockbox - Operations Manager - 1st Shift - Vice President at JPMorgan Chase Bank, N.A. in Fort Worth, Texas

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

You're a natural leader. You do what's right - for customers and colleagues - and you love to inspire others to do the same. You have a knack for developing, motivating, and leading diverse teams to create exceptional customer experiences that cultivate long-lasting relationships. Apply these skills to become a Wholesale Lockbox Operations Manager and play a key role in ensuring our Customer Promise comes to life for our clients. Wholesale Lockbox is a core cash product providing corporate and consumer check deposit services to over 5,000 corporate clients, deposits over $625B annually, and processes over 130M check transactions.

Wholesale Dallas Lockbox Operations Management responsibilities are focused on two key areas:

  • Strategic Management
  • Team Engagement and Delivery

  • Strategic Management

    • Manage the flagship Wholesale lockbox operation, a 24x7 Operation, with over 230 exempt and non- exempt personnel and an annual operating budget of $16M
    • Plan, organize, direct, and run optimum day-to-day operations to exceed our clients' key performance indicators (productivity, quality, and timeliness standards)
    • Increase production assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards
    • Demonstrate achievement of results, e.g. business improvements, cost savings, revenue generation opportunity
    • Deliver against an ambitious multi-year strategy and achieve long term vision for Lockbox Operations, implementing strategies in alignment with strategic initiatives and provide clear sense of direction
    • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; collect and analyze data to identify points of waste and initiate corrective action.
    • Stay up-to-date with the latest production management best practices, concepts, and industry trends

    Team Engagement and Delivery

    • One of your main focuses will be leading, developing, motivating, mentoring, and coaching your own diverse team to foster a performance driven culture that rewards proactive escalation and identification of risk
    • Develop operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
    • Develop a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and the needs of their teams
    • Proactively maintain regular engagement with key client contacts and internal business partners
    • Serve as a Company Representative with senior management, clients, and internal partners during on-site visits
    • Develop, encourage, and support innovative change and cost-efficient processes
    • Ensure delivery of Client KPIs/Sales targets including day-to-day service levels, customer experience, quality measures and compliance measures
    • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints


    • 10+ years' management/leadership experience in a business discipline, or relevant work experience in a fast pace, production environment preferred
    • Strong analytical and technical skills with a focus on delivery, deep data/analytic expertise along with exceptional client and relationship management skills
    • Experience leading a complex, large scale operation
    • Strong written and verbal communication skills
    • Excellent financial skills, ability to create and manage budgets
    • Sitting experience managing and solving problems with data
    • Experience leading organizational and operational change initiatives
    • Risk management experience
    • Sound judgment and experience making high-impact decisions with ownership of outcomes
    • Ability to improve processes to create scalable production capacity supporting future growth
    • Effective change management skills to drive organizational, technological, and new business growth initiatives to completion
    • LEAN and Six Sigma experience is a plus

    Work schedule: Monday - Friday / 6:00am - 2:30pm

    This position may require you to work non-traditional hours and/or additional hours as business needs arise.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Equal Opportunity Employer/Disability/Veterans