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Customer Service/Help Desk at CDO Technologies in Dayton, Ohio

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

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Provide 1st level technical support by telephone and e-mail for equipment provided to participants in client projects

Customer service focus is an absolute MUST

Job Responsibilities:


- Using provided tools, monitor equipment to identify issues with fielded equipment


- Reach out to panelists with equipment having connection issues via e-mail and telephone to troubleshoot


- Document troubleshooting actions and communication attempts


- Assist with configuring hardware components

Requirements:


- Be able to communicate well, both in writing and on the phone


- Working knowledge of routers and basic computer equipment


- Be able to be flexible and think outside the box


- Associates Degree and 1+ year's experience.

CDO Technologies is an Equal Opportunity Employer