Director of Product, Tools & Engineering Productivity at Zendesk in Madison, Wisconsin

Posted in General Business 25 days ago.

Job Description:

Madison, Wisconsin, United States of America


Job Description

What we're seeking

As Zendesk has continued to exponentially scale to meet the needs of 140,000+ customers in 150+ countries, the challenges that face our internal engineering teams have also exponentially increased. Our large cloud infrastructure engineering team, called "Foundation", is distributed throughout our global development offices, all building incredible self-service tools on top of the AWS platform. Our Storage team delivers scalable, compliant data storage solutions. Our Edge team protects Zendesk's products from attacks and also serves content to our customers in a fast and efficient manner. Our Secure team keeps our environments safe. Our Compute team helps manage auto-scaling of our Kubernetes clusters. Our Analytics team delivers the analytics pipeline for teams at Zendesk. And more.

You will be the first Director of Product to partner with the strong engineering leads from each of these teams to deliver the future of the "operating system" that powers our nearly $1B (and growing fast) suite of products. Our customers expect reliable, scalable, compliant solutions. You will be their voice and help make critical decisions as we continue to build and improve our architecture. You and your team will also obsess over the developer experience inside of Zendesk. As our workforce continues to grow in an increasingly distributed manner, you will be responsible for helping to deliver solutions that engineers love, driving efficiency and productivity for our product teams around the globe.

The Director of Product for Foundation, will be defining the role, leading and growing a team of driven and empowered product managers, and overseeing the priority of work for multiple development teams. You will work with our external customers, vendors, internal product development teams, and Zendesk partners like our Security, Compliance and Legal teams, to produce a strategic vision for our growing portfolio of cloud infrastructure.

What you get to do every day:
  • Work with your engineering counterparts to dive Zendesk's Foundation vision, and work closely with engineering and product leadership to set goals and landmarks to achieve that vision.
  • Lead a team of Product Managers, providing mentorship and career development for a small team of PMs already in place, while growing the team over time.
  • Collaborate with internal feature development teams to understand their challenges and problems; obsess about making engineers at Zendesk more productive.
  • Work with Program Management and Engineering leads to guide the integration of current and future acquisitions onto the Zendesk infrastructure platform.
  • Partner closely with our customer success, customer support, sales, legal, security, and compliance teams to bring a customer-focused approach to our Infrastructure teams.
  • Distill Zendesk's competitive positioning around security/compliance/data locality/etc., customer research, and new technology developments into a clear strategy that will differentiate our product suite in the mid-market and enterprise space.

What you bring to the role:
  • You are an established and accomplished product leader at a startup or fast growing SaaS company, and are managing a team of PMs.
  • 5+ years of proven experience in product management within high paced, agile software-as-a-service environments, preferably in the B2B Enterprise space; including daily interactions with software developers.
  • You are technical enough to empathize with Zendesk engineers, talk shop with infrastructure teams, and help set a technology vision along with your engineering partners. Computer Science or Engineering background preferred.
  • Innately passionate about developer experience and new technologies, with a platform-first mentality; you have solid understanding of web architecture, service and API design and stay current with development trends.
  • Ability to set the direction and lead a large team without a lot of oversight.
  • Ability to lead projects autonomously.
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key team members, including executives and other product leaders.
  • Proven product leadership and the ability to make decisions without perfect information.
  • Ability to travel occasionally to Madison, Wisconsin, Melbourne, Australia and Dublin, Ireland to collaborate with other Zendesk teams.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendeskhas operationsintheUnitedStates, Europe,Asia,Australia,and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's CandidatePrivacyNotice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.PI124312649