Business Intelligence Analyst at Systems & Software, Inc in WINOOSKI, Vermont

Posted in General Business 5 days ago.

Type: Full-Time

Job Description:

Systems & Software is searching for a Business Intelligence Analyst to join their team.

As a Business Intelligence Analyst you are a problem solver with an innate ability to understand customer needs, support and maintain business insights via a comprehensive data-driven solution, and willingly collaborates and contributes forward thinking techniques in analytics.

What your responsibilities will be:

  • Design, develop and maintain custom data reporting and visualizations

  • Write complex SQL queries to gather data for internal and external use

  • Provide timely and professional support and resolution for customer tickets

  • Work with customers (on the phone, over email, face-to-face) as needed to understand existing issues or new requirements

  • Work closely with professional services and support teams

  • Author business requirements and technical requirements documents

  • Install, configure, and troubleshoot business intelligence and analytics solutions

  • Develop training materials and documentation

What we are looking for:

  • Bachelor’s degree in Computer or Information Systems Engineering, Computer Science or related discipline; or equivalent combined education and experience

  • Experience writing complex SQL queries

  • Understanding of database design and modeling (ERDs)

  • Experience producing business insights and analytics via reports and dashboards

What would make you stand out:

  • Experience with programming

  • Experience installing and configuring analytics solutions on Windows or Linux OS

  • Experience with IBM Cognos BI/Analytics or other analytics solution

  • Utility CIS and Billing or Financial Systems experience

About us:

Systems & Software (S&S), a division of Harris Computer Systems, has been a top-rated Customer Information Systems (CIS) provider to municipal and investor-owned electric, water and gas utilities since 1973.  We are committed to providing the best CIS solutions to municipal and investor-owned utilities throughout the U.S. 

We are located within minutes of Burlington, Vermont - one of New England’s premier cities.  Located 90 miles south of Montreal between the Adirondack and Green Mountains and on the shores of Lake Champlain, Burlington is a city consistently recognized for its quality of life, from outdoor recreation to cultural events.