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Outreach Program Officer at SLAC National Accelerator Laboratory in Menlo Park, California

Posted in Other 12 days ago.

Type: Full Time

Job Description:


We are seeking a highly motivated Outreach Program Officer to join our Outreach and Events team within the Office of Communications. Reporting to the Outreach and Events Manager, this position will be primarily responsible for the coordination and implementation of robust outreach programs, among which is the lab s comprehensive tour program. While the program is established, the ideal candidate will be expected to develop program to ensure that it is engaging, dynamic and relevant. This position will also actively support the outreach strategies by producing and maintaining programs for educational and public engagement, including the lab s Public Lecture Series and other special lectures. The candidate will also act as the touch point for inquiries and coordination of outreach and communication initiatives with internal and external key stakeholders.

Note: Due to COVID-19 related curtailment of on-site activities, the job duties for this position may be required to be performed from home until full site-access is restored

Your specific responsibilities include:

* Operate a comprehensive and impactful tour program that promotes SLAC science. Clarify the tour narrative and identify critical components to a successful tour, and maintain a sustainable and proactive program around this, to target and engage neighboring communities, educational institutions, SLAC s research partners, other key stakeholders and the public. Use customer/stakeholder insights to drive and guide the development of new offerings.

* Recruit, onboard, train and develop/educate a cadre of effective tour guides to serve as lab ambassadors in the tour program. Manage the scheduling of tours and guides.

* In collaboration with senior management, area managers and fellow team members, develop and execute updates and improvements to existing tour destinations; identify and develop new locations relevant to the SLAC tour narrative.

* Update and/or maintain tour-related policies and processes and reference materials for trained guides and general SLAC staff and ensure that they are properly implemented.

* Update and maintain the public tour website and associated websites, and assist with the production of content for related online and print materials.

* Provide advisory support and resources to employees who are organizing their own tour.

* Manage the tour component in special events and activities.

* Maintain accurate records of tour budget and metrics.

* Develop and/or coordinate production of multimedia or digital resources for public engagement.

* Track and analyze metrics of outreach programs to further their impact, and identify and/or grow base audiences.

* Manage the laboratory s Public Lecture Series with the committee chair. Provide, where appropriate, advisory support to organizers of internal-facing lectures.

* As a key team member in Outreach and Events, participate actively in identifying and planning STEM initiatives and employee engagement activities that educate staff about SLAC sciences. Provide support for ongoing and future special events and community outreach efforts, including event assistance, website maintenance and communications. Strong collaboration with Outreach and Events team and Communications staff will be expected.

To be successful in this position you will bring:

* Bachelor's degree in communications, administration or related field and three years of relevant experience or combination of education and relevant experience including a background in program coordination.

* Excellent written communication skills, reporting skills, and skills in conceptual editing, copy editing, and proof reading.

* Ability to work collaboratively with internal communications groups across campus.

* Demonstrated interpersonal skills in working with a variety of people.

* Capacity to write and synthesize materials and communicate information in a manner easily understood. Ability to build immediate rapport and proactively develop relationships with a wide variety of people.

* Strong organizational skills; demonstrated excellence in managing detailed and complex work.

* Exceptional communicator; must be able to communicate in a professional manner and serve as a welcoming liaison with all internal/external contacts; strong written and verbal communication skills a must.

* Ability to identify and address potential issues in advance; takes constructive action to navigate difficulties or obstacles; solid judgment, discretion and problem solving skills required.

* Excellent team player with strong interpersonal skills. Experience collaborating on a team and across organizations required.

* Flexibility and demonstrated excellence under pressure; ability to multitask and prioritize work in a changing environment efficiently and effectively a must

* Proficiency in Microsoft Office Suite, in particular Excel and PPT required.

* Knowledge of basic programming and content management systems such as Drupal; marketing platform like Mailchimp; and Zoom utilization.

In addition, preferred requirements include:

* Previous experience coordinating tours and/or serving as a tour guide/docent.

* Previous experience in teaching or curriculum design and development.

* Familiarity with STEM organizations and programs.

* Familiarity with SLAC, Stanford University and/or prior work within the DOE National Lab complex.

SLAC Employee Competencies:

* Effective Decisions: Uses job knowledge and solid judgment to make quality decisions in a timely manner.

* Self-Development: Pursues a variety of venues and opportunities to continue learning and developing.

* Dependability: Can be counted on to deliver results with a sense of personal responsibility for expected outcomes.

* Initiative: Pursues work and interactions proactively with optimism, positive energy, and motivation to move things forward.

* Adaptability: Flexes as needed when change occurs, maintains an open outlook while adjusting and accommodating changes.

* Communication: Ensures effective information flow to various audiences and creates and delivers clear, appropriate written, spoken, presented messages.

* Relationships: Builds relationships to foster trust, collaboration, and a positive climate to achieve common goals.

Physical requirements and working conditions:

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Work Standards:

* Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

* Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 General Policy and Responsibilities:

* Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.

SLAC National Accelerator Laboratory is an Affirmative Action / Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All staff at SLAC National Accelerator Laboratory must be able to demonstrate the legal right to work in the United States. SLAC is an E-Verify employer.