Dining Room Manager - Full Time Varies - The Shores at Immanuel in Pleasant Hill, Iowa

Job Description:

Overview

The overall purpose of this job is to manage the meal service, dining room appearance, and dining staff to ensure the highest level of hospitality and food service. The responsibilities of this job include overseeing the dining room activities, coordinating events, hiring, training and supervising quality staff members, maintaining payroll records, and completing administrative duties. Supports and lives out Immanuel's Mission and CHRIST Promises.

Responsibilities

Key Areas
Key Responsibilities and Duties of the Job
Personnel Management
• Interviews, hires, trains, coaches and evaluates performance of serving staff.
• Ensures daily appearance and service standard of the staff are met; if not, taking appropriate actions to correct in a timely manner.

• Provides and schedules adequate staff to accommodate excellent service at meals and special events.

• Takes appropriate action to praise and discipline servers about their performance where appropriate.

• Monitors and schedules and/or provides on-going training as needed.

Dining Room Management

• Manages the dining room and staff to meet the standards for high quality service and adherence to safety and health standards as well as Immanuel's established guidelines.

• Hosts meals.

• Monitors and takes appropriate action to ensure cleanliness and attractive appearance of the dining areas.

• Monitors and tracks guest checks, getting required signatures and submitting to appropriate department.

• Completes administrative duties as required or requested.

Coordinates Events
• Sets up and hosts special events, as required or requested.

• Attends meetings necessary for planning meals and events.

Records and Supplies
• Maintains paperwork for payroll records, inventories, and budgets.

• Orders linens and other items necessary to keep dining areas.

Other

• Performs other duties as assigned or requested.

Qualifications

Education-

• High School Diploma/GED is required.


• Associate's degree in Service Management or Business Management is preferred.


• Food Service Management or Business Management degree from a vocational or trade school is preferred.


• Equivalent years of experience may substitute for education requirement.

Experience-

• Two (2) years of dining room experience is required.


• One (1) year of dining room management experience is required.


• Equivalent years of education may substitute for experience requirement.

Other Requirements-

• Food Handler certificate is preferred.


• Serve Safe permit is preferred.

KSA- Knowledge Skills and Abilities-

• Knowledge of dining room standard operating procedures.


• Skills in providing excellent customer service.


• Skills in operating Microsoft Word, Excel, and Outlook.


• Ability to professionally and effectively communicate in both verbal and written forms.


• Ability to solve problems.


• Ability to think critically.


• Ability to balance multiple tasks.


• Ability to manage a team.


• Ability to work on your feet for extended periods of time.

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