Medical Assistant - OB/GYN & Infertility Pease -40hrs at Wentworth-Douglass Hospital(WDH) in Portsmouth, New Hampshire

Job Description:

At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health, we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

1. Performs patient intake functions.
o Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patients using two patient identifiers.
o Completes patient intake to include accurate blood pressure, temperature, weight, symptoms, reason for visit, pain, etc. per office standard operating procedure (SOP).
o Records visit intake information clearly and accurately per office SOP. Order, result and charge drop for appropriate services.
o Review preventive health needs such as Colorectal screening for age appropriate patients, Mammogram screenings, Pap Smear screenings etc as appropriate. As well as routine care for chronic care patients to include Lipid screening for cardiovascular patients, A1C's, Diabetic Retinal Eye care for Diabetic patients etc. Place order in EMR for preventative health needs (IFOBT etc) or per practice protocol. Run Medicare ABN when appropriate.
o In accordance with Meaningful use, Reconciles medication list, Calculates BMI percentages as well as obtaining Smoking status on age appropriate patients.
o Proficient in EHR Consistently and accurately document information in correct fields of EHR. Run tracking reports Manage orders Submit charges.

2. Plans appropriately for patient care.
o Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patients using two patient identifiers.
o Completes patient intake to include accurate blood pressure, temperature, weight, symptoms, reason for visit, pain, etc. per office standard operating procedure (SOP).
o Records visit intake information clearly and accurately per office SOP. Order, result and charge drop for appropriate services.
o Review preventive health needs such as Colorectal screening for age appropriate patients, Mammogram screenings, Pap Smear screenings etc as appropriate. As well as routine care for chronic care patients to include Lipid screening for cardiovascular patients, A1C's, Diabetic Retinal Eye care for Diabetic patients etc. Place order in EMR for preventative health needs (IFOBT etc) or per practice protocol. Run Medicare ABN when appropriate.
o In accordance with Meaningful use, Reconciles medication list, Calculates BMI percentages as well as obtaining Smoking status on age appropriate patients.
o Proficient in EHR Consistently and accurately document information in correct fields of EHR. Run tracking reports Manage orders Submit charges

3. Provides individualized, age-specific care to patients under the specific orders of physician or provider.
o Properly administers and documents medications, immunizations and treatments ordered by providers. Ensures that all appropriate documents, vaccine information sheets, etc. are provided to patients/guardians in advance and that all applicable written consents are obtained prior to administration.
o Ensures the integrity of all medications and vaccines as per regulatory guidelines and applicable policies and procedures prior to administering. Complies with all applicable inventory and reporting requirements. Review all expiration dates prior to administration, use caution when utilizing look alike sound alike medications.
o Performs other related clinical duties under the specific order of a physician or provider, (i.e. EKG's, injections, nebulizer treatments, obtaining specimens, phlebotomy, vision exams, hearing exams, pulse oximetry, ear lavage, guiaic testing, etc.) based on specific office protocols. Please note that not all clinical duties are performed in each office.
o Performs CLIA waived tests according to office needs and demonstrated competency Monitor individual CLIA competency expiration date and relay to appropriate individual prior to expiration date.
o Maintains all safety/health logs and compliance logs as indicated and required by office protocol and regulatory requirements.
o Recognizes limitations and seeks advice and direction from the physician, provider, supervisor or other appropriate clinical staff member.

4. Supports the general overall functioning of the office.
o Will perform the functions of a front desk representative during times when the office is not as busy from a clinical perspective and as directed/assigned.
o Performs accurate and timely scanning as necessary per office protocol.
o Scheduling of office appointments, confirming of office appointments or facilitating/processing referrals as needed per office protocol.
o Assists in the development of office procedures in close cooperation and conjunction with the practice manager and providers. Office procedures are designed to meet all regulatory requirements and enhance patient flow and clinical efficiency as appropriate.
o Alerts appropriate staff when supplies are low and/or orders medications, medical supplies and/or office supplies per office protocols.
o Prepares, maintains and stocks examination rooms, treatment rooms and medication closets and other storage areas per office protocol.
o Act as an Initiative Champion and participates in meetings for WHP initiatives (EMR Supersuser, Colorectal, CLIA etc). Share relevant information with appropriate staff, such as changes in EMR template usage.

5. Effectively communicates with patients/family members.
o Communicates with patients in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patient using two patient identifiers.
o Notifies patients and informs them of their test results and/or relays provider recommendations based on the specific direction/instruction of the physician or provider. Appropriately documents the follow-up that was conducted per office protocol. Caution used when communicating on the phone in patient care areas as well as appropriate response and communication via the patient portal.
o Thoroughly documents all patient telephone conversations in real time and accurately relays this information to the physician or provider, for appropriate follow-up, (i.e., request for prescription refills, request for medication samples, request for same day appointment, etc). Processes the prescription refills via the pharmacy or a mail-away prescription program as appropriate and per office protocol. Schedules patients for appointments per office protocol and per the instructions of the physician or provider as applicable, paying close attention to scheduling guidelines for Medicare physical patients.

6. Professional Development - Acquires and maintains current knowledge and competency in performing appropriate clinical functions.
o Participates in ongoing educational activities and acquires knowledge and skills appropriate to the role of certified/registered medical assistant.
o Shares information/education, interacting with others as valued colleagues.
o Assists and supports a new or transferred employee during their orientation period.
o Maintains all appropriate certifications and/or registrations including BLS.

Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.