Junior Military Personnel Specialist at Magellan Health in Fort Polk, Louisiana

Job Description:

Provides administrative support services to satisfy the overall operational objectives. This position is included in a Collective Bargaining Unit.

• Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner. Possesses skill-level 2 technical proficiency across a variety of military human resources (HR) functional areas.


• May serve as Team Leader for an MPD work center.


• Coordinates with supported unit administrative personnel, unit commanders, and other installation service providers.


• Conducts detailed briefings and counsels Soldiers and Family Members in groups or individually on detailed HR procedures.


• Performs as HR specialist within military HR work centers that may include Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Casualty and Line of Duty Management, Administrative Services (including Official Mail and Distribution), Transition Processing, and Retirement Services.


• Demonstrates intermediate-level knowledge of related HQDA governing directives, HR personnel policies, and installation-level operating procedures.


• Researches records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility.


• Relies on experience and judgment to plan and accomplish goals.


• Exercises creativity and latitude in executing delivery of HR services.


• Collects workload and performance information using quality control metrics.


• Monitors customer satisfaction levels obtained via the Interactive Customer Evaluation (ICE) System.


• Conducts informal, verbal counseling as required and provides input to the Program Manager regarding employee duty performance.


• Employees may be assigned job duties in and reasonably related to their assigned position description.

Other Job Requirements

Responsibilities

Requires 1-2 years of experience in U.S. military Human Resources

General Job Information

Title
Junior Military Personnel Specialist

Grade
UN_FTP_PAI

Work Experience
Military

Education
High School (Required)

License and Certifications - Required
Notary Public - Valid in State - Enterprise

License and Certifications - Preferred

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.