PM Operations Manager-Ontario at Express Messenger Systems, Inc in Ontario, California

Job Description:

As the next PM Operations Manager at OnTrac, you will supervise and coordinate activities of our morning facility workforce. Under the direction of the Facility General Manager you will consult and coordinate with the other Operations Managers and works closely with Dispatchers and Delivery personnel to ensure our packages are delivered on time!

What you’ll do as an Operations Manager

• Take care of our number one asset, our Package Handlers


• Maintain and contribute to a safe work environment


• Record line haul time of arrival, destination, cargo, and departure time and expected arrival time at the next destination.


• Supervise the daily functions of the personnel to ensure timely completion of the Package Handlers.


• Interpret company policies to workers and enforce safety regulations.


• Analyze and resolve work problems or assist workers in solving problems.


• Confer with customers to provide optimal customer service delivery. On rare occasion may need to deliver delayed packages to customers.


• Determine appropriate resolution of employee/customer relation issues.


• Initiate or suggest plans to motivate Package Handlers to achieve their goals.


• Administer discipline and counseling as appropriate to foster optimal performance of employees.


• Prepare multiple business transaction/efficiency-related reports on a daily basis.


• Oversee the recruiting, interviewing, screening and selection processes of the staff.


• Assign vehicles to routes according to factors such as length, trip purpose and freight requirements.


• Perform any other task or assignment as deemed necessary by the organization. 


• Schedule Monday-Friday 10AM-7PM

What you’ll need to be a successful Operations Manager

• High school diploma or general education degree (GED) at a minimum


• Five years lead or supervisor experience, three in similar industry; or equivalent combination of both education and specific work experience.


• Three years of industry experience; or less with Bachelor’s Degree.


• Knowledge of branch routes as well as driver and customer base.


• Math skills – ability to add, subtract, multiply and divide.


• Ability to compute and apply concepts to practical situations.

Our work environment: 

Our warehouse environment has moderate noise levels, you’ll be required to stand, walk, sit, use hands to handle packages on occasion. The physical activity associated with this position is considered higher than normal operations manager roles. You’ll occasionally lift, push, pull and/or move items averaging 50 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description