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Director of Operations (Multi-Site Responsibility) at Intertek Testing Services NA Inc in Kentwood, Michigan

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


Intertek, a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services, is looking for a Director of Operations to join our Transportation Technologies business in Kentwood, MI. This position will oversee labs in Kentwood, MI and Plymouth, MI and will require frequent travel between sites.

The Transportation Technologies team provides the transportation industry with the confidence that its products and services meet required safety and quality standards. The team’s services cover all aspects of clients’ needs from advisory, auditing, certification and inspection to outsourcing, quality assurance, testing, training and more.


  • Provide day-to-day leadership and management of test labs, including materials, VOC, safety, lighting, performance, durability, battery and EMC
  • Responsible for driving the business to achieve and exceed sales, profitability, cash flow and business goals and objectives.
  • Identify/develop/improve processes to enhance and maximize efficiencies and margin/expense
  • Lead the development, communication and implementation of effective growth strategies.
  • Motivate and lead a high-performance team; attract, recruit and retain team members; provide mentoring and career development.
  • Act as lead and role model through client interactions.
  • Foster a success-oriented, accountable environment within the business.
  • Appropriately represent the business with clients and business partners.
  • Participate in technical trade or association meetings
  • Make business recommendations on capital expenditures and other initiatives
  • Collaborate with the Executive Leadership team on long-term plans for growth and evolution.
  • Investigate and promote new business opportunities
  • Assist with financial projections and analyses of existing programs and policies.
  • Coach and train management team in the latest leadership and technical skills so they can better serve our clients and our people.
  • Ensure all program initiatives align with the company’s core values and culture.
  • Perform other duties as required



  • Bachelor’s Degree in engineering, management, or related discipline
  • At least 6 years operations management experience, preferably within an engineering environment, or testing or product development laboratory
  • At least 3 years budget management and P&L responsibility
  • At least 3 years people management responsibility
  • Excellent communication and interpersonal skills
  • Excellent leadership and team building skills
  • Must possess entrepreneurial qualities
  • Must be self motivated and assertive
  • Microsoft Office software expertise
  • Excellent written, oral and client-facing communication skills
  • Growth and budget-focused mind set
  • Ability to travel as business needs dictate

A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.