Agency Relationship Manager at S.C. Johnson & Son, Inc. in Racine, Wisconsin

Job Description:

The Agency Relationship Manager provides organizational leadership and oversight for the consistent and efficient deployment of the SC Johnson (SCJ) Agency Standards and Agency Relationship Management system and process across all SCJ categories/brands and geographies. This incumbent will serve as the centralized point of contact for management on all aspects related to this including but not limited to agency evaluation process, compensation, scope tracking and annual scope development, staffing models and fee negotiations. The scope of responsibility encompasses all Agency partners to SCJ marketing teams including strategy, creative, media, public relations, promotions, sampling, shopper, performance, digital, influencer, and multi-cultural agencies, et al. They also will serve as the single point of contact to agencies and internal SCJ stakeholders to assist in resolving and/or mitigating agency performance and/or staffing & talent concerns.

PLEASE NOTE:  The candidate selected could be based out of our office in Racine, WI OR Chicago, IL

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Owns the SCJ Agency Standards and Relationship Management system including all associated processes, Key Performance Indicator development, training modules and active engagement in the planning of agency resources to meet SCJ business needs


• Provides thought leadership and point-of-view recommendations to SCJ Marketers and Leadership on the efficient planning and management of Agency partnerships and effective, efficient agency models


• Be a key liaison to internal SCJ stakeholders within the Marketing organization in driving the overall quality of the Agency relationship


• Will develop and lead a best in class agency on-boarding program to help both agencies and SCJ marketers navigate the process efficiently and effectively


• Manages the annual Agency performance evaluation cycle, working across categories and geographies,  managing inputs and participation at all organizational levels, enabling a robust dialogue of shared and mutually accountable feedback between client and agency (i.e. 360)


• Leads the annual development of all Agency scopes across the enterprise in accordance with SCJ business planning strategies and commercial plans in partnership with SCJ Finance and Procurement teams


• Partners with Procurement, Finance, and external consultants to help drive effective negotiations and process efficiencies with agencies, inclusive of scopes and agency Master Service Agreements


• Ensures understanding and adherence to the SCJ Agency Standard across Marketing, Media to Cart, and Marketing Business Partner/Capability Teams and Agency Partners


• Leverage information and data from Procurement & Finance to drive continuous improvement and optimize agency delivery

REQUIRED SKILLS/EXPERIENCE/COMPETENCIES:

• Bachelor’s Degree and 5+ years of relevant experience which includes extensive experience in marketing systems and tools and strong working knowledge of agency landscape, business models and disciplines
  
  

PREFERRED SKILLS/EXPERIENCE/COMPETENCIES:

• Advanced Degree


• Experience in Integrated marketing preferred


• Past agency and/or CPG industry experience is desired


• Self-motivated and willing to expand knowledge


• Strong Digital IQ / Digital Experience


• Strong project management abilities in a leadership role


• Experience managing ambiguity and change management within a highly matrixed organization


• Ability to expertly handle multiple project and priorities working with various internal and external partners and organizational levels


• Strong leadership skills and experience influencing and selling in strategic approaches/concepts with senior stakeholders

JOB REQUIREMENTS:

• Minimal travel required (less than 10% domestic travel)

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

SC Johnson & Son, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law. 

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.