Production Operation Team Lead at Cox Automotive in Wilmington, Ohio

Job Description:

Primary Location: 3268 Progress Way, Wilmington, OH, USA Division: Cox Automotive Job Level: Team Lead/Supervisor Travel: No Schedule: Full-time Shift: Evening Job Requisition Number: 207500 ** $1,000 Sign-On
Bonus after completion of 90 days with Dealertrack for offers of employment
between 10/1 through 11/30. Dealertrack is currently looking for a Production Operation Team Lead . The schedule for this position is 2:30PM-11:00PM. Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions. Your role: Ac t as subject matter expert and first line of contact for management, internal/external customers and Team Members Assist the Supervisor with monitoring the daily production volumes to ensure client service and quality level agreements are met Perform inspections and review error tracking reports to identify trends and ensure compliance Coach and mentor new Team Members Develop and maintain processes, including client-specific processes, and communicate process changes to the team Notify management of issues requiring immediate attention and provide resolution recommendations P erform the duties of any of your Team Members Customer Service Responds promptly to customer needs, responds to requests for service and assistance, solicits customer feedback to improve service, and meets commitments. Detail Orientation - P ays close attention to detail and possesses good organizational skills. Verbal Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions. W ritten Communication Reads and interprets written information; writes clearly; effectively presents ideas; and accurately documents activities. Teamwork Balances team and individual responsibilities, exhibits objectivity and openness to others views, provides and welcomes feedback, puts the team s success above their own interests, builds the team s morale, contributes to meeting the team s goals and objectives, and assists with facilitating and participates in team meetings. Adaptability Adjusts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and adapts to frequent change, delays or unexpected events. Quality Monitors both individual and the team s work to ensure quality and demonstrates accuracy and thoroughness. Quantity Completes work in a timely manner and works quickly. Or ganizational Support Follows policies and procedures, completes administrative tasks correctly and on time, and supports the organization s goals and values. Orderly Keeps work area clean and organized to ensure compliance with safety and security policies. Monitor/Evaluate Monitors all aspects of the environment while completing routine activities. Decision Making Displays a willingness to make decisions, exhibits sound and accurate judgment, includes the appropriate people in the decision-making process, makes timely decisions, and provides reasoning for decisions. Problem Solving Identifies problems, gathers information, and analyzes the information skillfully to resolve problems in a timely manner. Leadership Influences actions and opinions of others to a desired direction and exhibits judgment in leading others to worthwhile objectives. Analytical Collects and researches data using intuition and experience to complement the data. Time Management Organizes tasks to ensure effective work and productivity. D elegation Prioritizes workload and delegates tasks effectively to ensure service level agreements are met. Interpersonal Skills Communicates with others in a warm and helpful manner while simultaneously building credibility and rapport. Qualifications: What we look for (preferred): 2-4 years experience in a customer service support position Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook) Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy Phone skills required Written communication skills required Working knowledge of internal software preferred Previous leadership and coaching skills preferred DMV experience in vehicle titling and or vehicle registration preferred Knowledge of state requirements for automotive titling preferred Ability to perform routine and repetitive production work Ability to sit for long periods of time Prolonged exposure to computer screens that may lead to eyestrain Ability to lift or push up to 35lbs Who We Are About Cox Automotive There s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.