This job listing has expired and the position may no longer be open for hire.

Sup Billing Technical Ops at Spectrum in Charlotte, North Carolina

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

JOB SUMMARY
This position is responsible for leading a team of billing technical analysts ensuring that production support, release management, and environment management requirements are met for ICOMS and CRM. Ensures team is meeting service level objectives for configuration, system and batch monitoring, custom code deployment, job scheduling and automation, and application of ICOMS and CRM release upgrades, enhancements, and hyper fixes. Works with management to implement process improvements and provide solutions to complex problems. Also supervises an off-shore team that provides overnight production support ensuring that the team is fulfilling their responsibilities and working with vendor coordinator to resolve any issues. Coordinates schedules to ensure appropriate coverage throughout each business day. Supports the effort of implementing new software and fixes to ensure adherence to service level objectives. Responsible for milestone adherence to ensure the integrity of ICOMS and CRM releases can be measured.

MAJOR DUTIES AND RESPONSIBILITIES

* Actively and consistently supports key operational initiatives and critical production tools as well as ICOMS release and environment management.

* Actively participates in all projects providing daily supervision and delegating tasks to billing technical analysts including software upgrade support, promotion of custom code between environments, environment creation and support, and job scheduling and automation.

* Participates as team member to assist with conversions and migrations to IT hosted platforms as well as other special projects. Works closely with IT teams to evaluate business requirements related to the use and configuration of ICOMS, CRM, and 3rd Party software applications.

* Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

* Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs

* Mentors and provides guidance to team; ensures staff have appropriate training, skill levels, and expertise.

* Makes strong contributions to department knowledge and helps drive methodology and technical direction.

* Works in a team environment, selects appropriate techniques to solve challenging problems related to software and database issues. First escalation point for resolving issues.

* Ensures that department policies are followed to ensure that internal, external, PCI, and Sarbanes-Oxley compliance requirements are met.

* Participates in weekly change management calls. Coordinates and communicates maintenance windows. Provides daily and weekly release reporting. Communicates release details and schedules to the Business as required. Negotiates, plans, and manages all release activities. Maintains the release schedule for all core services and ensures alignment across key partners and vendors. Coordinates Go-Live activities including the execution of deployment plans and checklists.

* Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions.

* Responsible for documenting procedures and working with technical writers to publish user guides and support documents. Assists with end user training and providing solutions to resolve issues.

* Performs other duties as requested or assigned by management.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

* Ability to read, write, speak and understand English

* Experience supporting a large production billing operation.

* Experience supervising a team responsible for a large number of batch processes, complex schedules, and software deployments.

* Experience with IBM Power systems and OS V7r1 or higher.

* Proficient with use of Microsoft Office, MS Project, and Visio

* Excellent technical, communication, and interpersonal skills

* Must have the ability to work independently.

* Must have the ability to support multiple initiatives in a fast rapid environment.

* Must be detail-oriented and produce work with a high degree of accuracy.

* Ability to work on multiple projects simultaneously and establish and adhere to timelines.

* Knowledge of cable television industry

* 4-5 years ICOMS Billing Experience

* Experience using automated solutions from Helpsystems such as Robot Schedule, Replay, Alert, Reports, Sequel, Abstract, and Esend.

* Experience with enterprise ticketing systems.

* Knowledge of Aldon's LMI software for change management.

* Experience with PCI and Sarbanes-Oxley testing procedures and audit processes.

* Formal training in project management practices preferred.

* Ability to professionally document processes and create project and test plans.

* ITIL Foundation certification.

Education
Bachelor's degree in IT or related field from four-year college or university preferred; or equivalent training, education and experience.

Related Work Experience
3+ Years-Prior Leadership Experience
3+ Years-Demonstrated project management experience
3+ Years-IT operations supervisor experience
5+ Years-Billing System platforms

Related Work Experience
IT Operations
Software Deployment and Management

WORKING CONDITIONS
Office environment
Some weekend and night work

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.


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