Small Business Billing Customer Service Rep at Chubb in Ofallon, Missouri

Job Description:

Small Business Billing Customer Service Rep

Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Description:

·       Provide timely customer service to incoming telephone calls in an automated call delivery environment

·       Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

·       To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

·       Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries

·       Work effectively in a team environment using professional interpersonal and communication skills

·       Basic knowledge of Small Commercial insurance principles and company products

·       Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards

·       Utilize basic understanding of product & underwriting guidelines

·       Gather, organize, and analyze reports/information to assist Operations department and Underwriter to determine next steps

·       As business priorities change, support other teams and process transactions as needed

·       Complete assignments and other duties as assigned

·       Maintain performance standards within a fast paced environment

Qualifications:

·       Strong customer service skills including oral and written communication.

·       Demonstrated leadership skills

·       Ability to work with dissatisfied customers and assist to best ability in resolving their issue.

·       Experience in a call center or customer service environment preferred

·       Knowledge of customer service principles and practices

·       Sales experience a plus

·       Commercial Insurance experience is preferred; Understanding of or ability to learn Small Commercial Insurance product and underwriting guidelines.

·       Ability to handle multiple priorities within strict time constraints.

·       Excellent organizational skills, with the ability to multi-task;

·       Excellent verbal and written communications skills;

·       Excellent collaboration skills

·       Analytical skills

·       Strategic thinking skills

Small Business Billing Customer Service Rep

Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Description:

·       Provide timely customer service to incoming telephone calls in an automated call delivery environment

·       Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

·       To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

·       Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries

·       Work effectively in a team environment using professional interpersonal and communication skills

·       Basic knowledge of Small Commercial insurance principles and company products

·       Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards

·       Utilize basic understanding of product & underwriting guidelines

·       Gather, organize, and analyze reports/information to assist Operations department and Underwriter to determine next steps

·       As business priorities change, support other teams and process transactions as needed

·       Complete assignments and other duties as assigned

·       Maintain performance standards within a fast paced environment

Qualifications:

·       Strong customer service skills including oral and written communication.

·       Demonstrated leadership skills

·       Ability to work with dissatisfied customers and assist to best ability in resolving their issue.

·       Experience in a call center or customer service environment preferred

·       Knowledge of customer service principles and practices

·       Sales experience a plus

·       Commercial Insurance experience is preferred; Understanding of or ability to learn Small Commercial Insurance product and underwriting guidelines.

·       Ability to handle multiple priorities within strict time constraints.

·       Excellent organizational skills, with the ability to multi-task;

·       Excellent verbal and written communications skills;

·       Excellent collaboration skills

·       Analytical skills

·       Strategic thinking skills

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