Branch Manager AVP at HomeTrust Bank in Kingsport, Tennessee

Job Description:

HomeTrust Bank is GROWING!

We have employees throughout North Carolina, South Carolina, Tennessee, and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.7 billion in assets as of June 30, 2020 and is the 2nd largest community bank headquartered in North Carolina.  Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Role Summary

Are you motivated by the success of your people? Our Retail Team is looking to bring on a high energy, professional and personable Branch Manager to join our team. Our Branch Manager will help lead the branch in new business development as well as help to mentor and provide the highest quality of leadership support to their team.

This employee is responsible for assisting the Retail Market Leader in administering and directing sales & business development, marketing and operations of a branch office. Managing daily activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs is a large part of the success of the Branch Manager.

Key Responsibilities / Essential Functions

• Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate.


• Drives branch performance results to meet/exceed branch sales & service goals.


• Ensures fast, courteous and efficient customer service is maintained in banking office.


• Developing and promoting additional business for the branch through community relations


• Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies, audits & other monthly, quarterly & yearly reporting.


• Cross-sells and refers financial institution products and services as appropriate.


• Responsible for accurately maintaining the branch vault and ATM(s).


• Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems


• Cross-sells and refers financial institution products and services as appropriate.

Your Experience

• High school diploma or equivalent required, Associates or bachelor’s degree preferred


• Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC.


• 5+ years of experience in sales and service leadership roles.


• Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform.


• This position requires S.A.F.E. registration at the time of employment.  The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration.


• Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act.


• Skilled sales/service leader with thorough knowledge of the sales/service process.


• Proven developer of sales/service teams.


• Thorough knowledge of all HomeTrust retail consumer products and services.


• Knowledge of loan and deposit processing functions and related requirements and procedures.


• Excellent attention to detail, organizational and communications skills.


• Successful completion (as required) of in-house training programs.

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• While performing the duties of this job, the employee is regularly required to talk or hear.


• Physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank is an equal opportunity employer.  We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information, or veteran status

See Job Description.