This job listing has expired and the position may no longer be open for hire.

Claims Representative I-Partners at Penn National Mutual Casualty Insurance in Waukesha, Wisconsin

Posted in Insurance 30+ days ago.

Type: Full-Time

Job Description:

The Claims Representative I - Partners investigates, evaluates and disposes of assigned claims in a timely manner in order to achieve best practices type settlements within legal statutes, policy provisions and Company guidelines.



Develops claims files from initial assignment to disposition.


Prepares claim file documentation accurately and completely in order to justify all actions taken and to provide an effective audit trail.


Completes actions on a timely basis, such as verifying coverages, setting or adjusting reserves, making appropriate contacts, moving the investigation along and disposing of the claim, in order to keep management, claimants, insureds and other interested parties satisfied that effective efforts are being made toward claim settlement.


Achieves a best practices type settlement in the disposition of claims.


Properly identifies and pursues subrogation, contribution and salvage opportunities when available, in order to reduce or recover the amount of payment.


Uses appropriate, tactful and complete communications, in order to ease negotiations, develop rapport and project a positive corporate and personal image.


Initiates self-development and training, in order to improve upon, maintain or acquire skills prescribed as promoting professional and personal growth in claims handling.


Establishes and maintains a quality relationship with insureds, claimants, agents, underwriting, medical and legal professionals, appraisers and independent adjusters in order to develop an effective communication channel through which to more efficiently resolve claims.


May participate as a member of a Claims Catastrophe Team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Why Penn National Insurance

·         A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice.  When you are part of the Penn National Insurance family, we want you to feel secure in:


·         Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation.  Additionally, Penn National Insurancecompany policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code. 


·         Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019.  With the $1 billion direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines.  Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.


·         Your Community: The Company and our employees donate more than $500,000 annually to fund enrichment programing throughout the communities we serve.  Our United Way campaign raised an additional $350,000 last year.  We are also taking real steps to decrease our environmental impact.  We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.


·         Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development.  The average employee tenure at Penn National Insurance is 14 years!





High School Diploma, or GED required; 4-year college degree preferred.


Continuing education in insurance-related courses such as IIA Certificate in General Insurance and Associate in Claims courses and/or Workers’ Compensation courses (PA 10, 11, 12 ,and 13) preferred.



Minimum of 3-years’ experience in a property/casualty claims handling position, such as a Claims Representative II.


Must have a good understanding of tort and state laws applicable to assigned claims, the Unfair Claims Settlement Act and insurance policy coverages and provisions.


Must have a good understanding of terminology applicable to assigned claims; i.e., medical, legal, automotive and construction terminology.


Good communication skills, both oral and written.


Good inter-personal skills.


Good negotiation skill.


Good customer service skills.


Good analysis and evaluation skills.


Good decision-making skills.


Must have a strong sense of urgency.


Good PC skills, with an emphasis on Microsoft Office Products.


Good planning and organization skills.


Must be able to work independently as well as a member of a team.

JOB REQUIREMENTS (as required by ADA)


Must be able to operate a computer, keyboard, applicable printers and other general office equipment.


Must have the ability to communicate effectively, both orally and in written format.


Must be able to interpret and apply concepts based on established guidelines.


Must be able to access and enter information accurately, using automated systems.


This is primarily a sedentary position that requires occasional standing and walking throughout the office environment.


Must have the ability to perceive and distinguish emotions during interactions with people, in person and via the telephone.


Must be able to maintain acceptable attendance and adhere to scheduled work hours.