Customer Service Representative (Location Columbus, Lexington or Athens) at G&J Pepsi-Cola Bottlers, Inc. in Columbus, Ohio

Job Description:

Are you a bridge builder? Relationships are everything at G&J Pepsi. As a member of our sales team, you will be the face of Pepsi, and the relationships you develop with our customers are key to our success. We look for people who are passionate about our brands and enjoy interacting with people.

Customer Service Representatives serve our internal and external customers by selling product via telephone and accurately entering sales orders into company database in order to increase sales and profits.

Hours: 8am-4:30pm; however, candidates must be able to work overtime due to business needs.

Job Duties:

• Contacts customer via telephone and/or email according to established call schedule to take product order; informs and sells in promotions, new products, additional products and items (e.g. cups) to customer in order to increase profitability and sales.
• Accurately enters customer orders into company database and orders extra product for delivery trucks according to established standards.
• Processes and compiles order recap sheets; distributes recap sheets, driver manifests, instruction sheets and POS materials (e.g. vendor tags, clings) and other paperwork to delivery drivers.
• Communicates with customers and other employees regarding requests for information (e.g. delivery schedule), new items and pricing; supervisor and management team regarding any problems or issues.
• Adheres to all company policies, standards and procedures (e.g. OSHA and safety requirements, Federal/State /Local laws).
• Completes time-off requests, order recap sheets, emergency delivery invoices; customer lists and other required paperwork according to established standards.
• Assists customers from other departments regarding issues (e.g. delivery schedule, service); documents issues and forwards on to appropriate Pepsi personnel for problem resolution.
• Maintains confidentiality of pricing information, customer information and other confidential information.
• Works assigned schedule, exhibits regular and predictable attendance and works overtime as needed to meet workload demands. Performs other related duties as required.

Skills and abilities:

Education: High School Diploma, GED or equivalent degree required.

Experience: 6 -12 months previous sales experience with a consumer product

line; previous telephone sales experience strongly preferred.

Computer Skills: Proficiency in MS Office Suite.

Other Requirements: Knowledge of: beverage market sales practices and policies; product line and product codes; basic selling skills; telephone etiquette; Microsoft Office Suite, Experience with internal and external customer service. Ability to: work quickly, efficiently and independently; multi-task; meet deadlines in a pressured situation; adapt to change; follow through; communicate effectively with customers, other employees and develop good working relationships; be detail oriented; problem solve; operate a computer, copier, printer; read and write; perform basic math functions (e.g. addition, subtraction). Other functions, skills and abilities may also apply.

G&J Pepsi provides benefits-eligible employees with a comprehensive benefits and perks package that goes well beyond the number you see in your paycheck. From sponsored medical and income protection coverage to a generous retirement plan and great entertainment and retail discounts, G&J believes in rewarding its hard-working employees for their contributions toward the company's success.

Diversity has power. It's an investment in our present and our future. That's why we celebrate and respect the rich culture and differences of our employees, customers, business partners, and communities we serve.

At G&J Pepsi, employment decisions are made without regard to: race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.