Children's Emergency Services Manager at Childrens Square U.S.A. in Council Bluffs, Iowa

Job Description:

Job Description
The purpose of this position is to design, develop, oversee and implement emergency services programming for children. This includes the implementation of the Child Welfare Emergency Services contract by coordinating the services provided to youth who are referred by Department of Human Services (DHS), Juvenile Court Services (JCS), or law enforcement for emergency services, and by referring youth who need services and are not eligible for Child Welfare Emergency Services to more appropriate services.

This position will supervise the Shelter Caseworker, and other Children's Emergency Services programming staff. This will involve case assignment, task supervision and task backup for the Shelter Caseworker. It will also involve collecting and aggregating the necessary outcome, utilization, billing and quality assurance documentation, and completing the reports required by the state for this contract.

ESSENTIAL RESPONSIBILITIES :

1. The Children's Emergency Services Manager will provide effective leadership for the program by understanding and communicating the vision and mission of the organization to the assigned staff and the external communities. The Manager will practice and model effective communication, using crises as opportunities for growth, and lifelong learning as a part of the changing and growing process.
2. Develop and oversee emergency services programming as an alternative to shelter for children. Ensure service delivery quality through the implementation of promising or evidence based practices, when possible. Monitor compliance with the appropriate licensing and accreditation standards, contracts and grants. Use consumer feedback, outcomes and utilization data to determine performance improvement opportunities and successes
3. The Children's Emergency Services Manager will provide supervision to the Shelter Caseworker, and will arrange and oversee Family Mediation services as needed. This will include recruiting, hiring, training, and, assigning, scheduling and evaluating staff for these positions as well as ongoing task supervision, and quality assurance.
4. Assume Caseworker responsibility for additional youth when the caseload exceeds 15 youth. Work directly with the youth and their referring worker and family to facilitate the services that can meet their needs in the least restrictive manner possible.
5. Responsible for intake services, to include answering help calls when available or on call, responding to the referring worker within one hour, assigning the case to the appropriate service and staff, and coordinating with referring workers to facilitate alternatives to shelter or to reduce the length of stay in shelter.
6. Participate in the acquisition of funds and the development and administration of a program budget each year that is sufficiently funded and consistent with organization practices and expectations, insuring compliance with internal financial control systems.
7. Participate in grant and contract administration by assuring that the required reports and applications are submitted in a timely manner.
8. Provide internal reports as required, including, but not limited to, Mid Year and End of Year Reports.

OTHER RESPONSIBILITIES :

1. Participate in the organizations performance improvement process.
2. Provide 24 hour on call services as assigned/scheduled on a rotating basis.
3. Promote a positive work environment.
4. Complete training necessary to perform position consistent with program and organization staff development plans.
5. Perform other duties as assigned by supervisor.

QUALIFICATIONS:

• Master's Degree preferred.
• Bachelor's degree and at least 2 years experience in child welfare services required.
• Ability to apply creative thinking and sound management reasoning to problems and challenges associated with the position.
• Knowledge of laws, regulations, best practices guidelines, and financial accounting standards pertinent to the functions and activities conducted.
• Ability to interact with clients and children with sensitivity and responsiveness to cultural and socioeconomic characteristics in the service population.
• Self-motivated with good organizational and managerial skills including proven ability to work with and motivate staff and volunteers.
• Excellent interpersonal, verbal and written skills with the ability to rapidly establish relationships with staff, community, public and professional individuals, donors, potential donors and volunteers.
• Valid drivers license, own a vehicle and automobile insurance that meets agency policy. Eligible to drive on agency business per agency insurance standards.

ESSENTIAL PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS:

• Typical office working conditions.
• Flexible work schedule including evenings and weekend work.
• Ability to be actively involved in the community to carry out community relations and marketing plans.
• Ability to access public and private homes, businesses and corporations.

The above statements are intended to describe the general nature of work being performed by the people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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