Posted in Other 30+ days ago.
Type: Full Time
At a glance:
* Are you a client-focused network expert proficient in monitoring and conducting trouble isolation and resolution?
* Can you commit to a leadership role guiding a high-performing, quality network engineering team?
* Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Manager of Network Engineering, you accelerate growth through the detailed and decisive daily leadership of a team of cross-functional network engineers. You improve client satisfaction by guiding your team through regular network monitoring and review of client installation sites for issues. You are passionate about effectively and efficiently isolating network issues and repairing them. You maximize the department by ensuring that all issues are accurately reported and entered into the appropriate database.
You have an aptitude for recruiting, hiring and guiding teams to accomplish high-quality results. You serve as a role model for the department and take direct responsibility for achieving all predetermined production and performance metrics. Depending on the business unit, you may work as part of a 24/7 work environment. You excel at managing your team in an office environment and traveling as needed to achieve company objectives. You report to the Senior Manager of Network Engineering for goals, guidance and assistance.
Position benefits:
* Competitive salary with bonus.
* Health, vision and dental insurance.
* 100% company match 401(k) up to 6%.
* Company funded retirement accumulation plan for an additional 3%.
* Education assistance.
* Pretax childcare spending account.
* Paid holidays, vacation days, personal days and sick days.
* Employee discount on spectrum services where available.
What you will do:
* Be the empowering leader for the Network Services team by actively and consistently supporting all efforts to simplify and enhance the client experience.
* Drive a high-performance culture and environment by developing a disciplined, detailed and structured team.
* Improve efficiency by providing engineering support and direction for new or existing technologies and current operational initiatives.
* Exceed individual team metrics goals by guiding, mentoring and coaching team members.
* Complete all reports efficiently and accurately for senior leadership to leverage.
* Manage the daily activities of Network Services and efficiently resolve issues through technical guidance and assistance.
* Establish positive team relations through effective communication and ongoing support, to include performance reviews, career development and staffing.
* Mitigate risks by adhering to industry-specific local, state and federal regulations.
* Perform additional duties related to the position as assigned.
Required keys for success:
* Two or more years of project management experience.
* Three or more years of management experience in a 24/7 operations center.
* Six or more years of network operations and implementation experience.
* History of working with network and element management tools.
* Knowledge of cable, voice and data communications networks and associated elements.
* Understanding of local area network (LAN), wide area network (WAN) design and operations and transmission control protocol/internet protocol (TCP/IP), simple network management protocol (SNMP) and hybrid-fiber coaxial (HFC) networks.
* Proven ability to analyze and interpret data while maintaining client and business confidentiality.
* In-depth understanding of issue resolution and handling requests while working independently.
* Deadline-driven with the demonstrated ability to lead multiple projects simultaneously and to supervise and motivate others.
* Solid prioritization and organizational skills with the ability to make sound decisions and resolve issues while working under pressure.
* Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
* Effective written and spoken English communication skills with all levels of an organization.
Your education:
* Master s degree in engineering or a related field or an equivalent combination of education, training and experience (required).
* Industry and vendor-specific network certification and training, such as Cisco, Juniper or Alcatel-Lucent (preferred).
* Industry and vendor-specific network certification and training from NCTI, SCTE or BCT/E (preferred).
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
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