Call Center Rep, $16.50/hr M-F at MultiPlan in Salt Lake City, Utah

Job Description:

Customer Service Rep - Outbound (Managed Care)

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company that helps our customers to thrive by interpreting our client's needs and tailoring innovative cost management solutions.

We are MultiPlan and we are where bright people come to shine. You can shine with us in our Customer Service Representative position by assisting providers in an engaging and professional manner.

Starting rate is $16/50/hr. This is a full-time (40 hours per week) position. New employees will be assigned an 8 hour shift between the hours of 7:00 am to 5:00 pm (MST) Monday through Friday. Twice per year, employees are able to pick from available shifts. These shifts are then fixed for a six month time period. Find more information on what it's like to be a MultiPlan employee on our Careers page at . We will provide you with an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.

Primary Responsibilities

- Research and resolve a variety of provider demographic inquiries to ensure customer retention and satisfaction.

- Ensure delivery of accurate information updates for input into our applications..

- Meet our quality, customer service, productivity and service level performance metrics on a consistent basis.

Required Qualifications

- 6+ months of customer service experience in an office setting

- Call center or telephone experience in a similar environment or industry

- Minimum high school diploma or GED

- Ability to use multiple systems and dual monitors for research and data entry

Preferred Qualifications

- Previous experience in healthcare or medical insurance

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law..