Sr Client Success Specialist at Gartner, Inc. in Arlington, Virginia

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here !

About Gartner Digital Markets: 

Gartner Digital Markets is a business unit within Gartner.  Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do.  The business is comprised of three leading brands-Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming. 

Job Brief:

The Senior Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients. As a Senior member of the Client Success team, you will focus on managing phone call requests from vendors, while prioritizing high growth accounts in the T3 territory.

What You Will do:

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  Address client needs while maintaining relationships with key accounts via phone and email.
  
  


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  Update and maintain account information and content for our existing clients.
  
  


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  Identify and prioritize outreach for our high growth accounts, with the goal of moving them to Tier 2.
  
  


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  Execute the majority of phone conversations for vendors in the emerging market.
  
  


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  Take ownership in your training and development by being proactive, asking questions and identifying areas for growth
  
  

What You Will Need:

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  Bachelor's degree.
  
  


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  1-2 years of relevant sales or customer support experience.
  
  


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  Excellent communication skills, verbal and written with a high-level of professionalism.
  
  


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  Strong organizational and time management skills, with ability to multitask.
  
  


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  Enthusiasm for helping and educating others.
  
  


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  Interest in marketing, business and technology.
  
  

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  Limitless growth and learning opportunities.
  
  


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  A collaborative and positive culture - Your team will be as smart and driven as you
  
  


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  Outstanding compensation - Plus competitive benefits and generous time off
  
  


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  A chance to make an impact - Your work will contribute directly to our strategy
  
  

Job Requisition ID:45251

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