Customer Service Representative at CarsArrive Network Inc in Mesa, Arizona

Job Description:

The Customer Service Representative acts as a support partner, assisting customers by answering questions, providing information, and troubleshooting problems via phone or email.

The Customer Service Representative is responsible for providing information and assistance to customers.  Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed always.

The Customer Service Representative collaborates with all departments and has no direct reports.

Duties & Responsibilities: 

• Monitors online transport orders and contacts consigners to provide information as to the status of their transport orders. Ensures accurate data has been entered into the interactive platform; addresses any discrepancies; and updates/changes orders based on inventory.


• Processing and organizing the inbound transport requests via phone and email.


• Maintaining constant communication with the other transportation teams to proactively identify and track possible issues with the current transport orders.


• Actively entering data into customer spreadsheets throughout the day to keep records intact and systems up to date for customer review.


• Perform other duties as assigned by your Supervisor.

Education and Qualification Requirements:  

• Requires incumbent to establish and maintain effective working relationships with co-workers, supervisors, and vendors along with a high degree of customer service orientation.

• Skilled in attentive and active listening; patience to hear people out and accurately restating the opinions of others even when he/she disagrees. Demonstrate multifaceted oral and written communication skills that focus on customer service and its continuous improvement. Ability to write clearly and succinctly in a variety of communication settings and styles to obtain the desired effect. Ability to speak clearly and distinctly over the telephone and in person in a friendly manner.


• Excellent organizational skills with strong attention to details.  Ability to prioritize, multi-task, effectively manage projects and maintain flexibility in a fast-paced environment.


• Ability to work independently with proven problem solving and decision-making skills.


• The ability to meet deadlines consistently delegate tasks and be productive according to business reference.


• High School Diploma or GED required


• Auction or transportation experience extremely helpful


• Basic knowledge with Adobe and Microsoft office: Word, Excel, and Outlook

• Skills and Abilities: Accomplished (AC) - At this level, work is performed under light supervision.  Practical applications of technical knowledge and experience are combined with independent analysis and judgment to solve complex problems under diverse conditions with limited guidance from supervision.  A very high consistency and accuracy on assignments can be depended on.  Interpretation of policies, concepts, assignments and procedures is dependable.  Skills at this level are comparable to college level standards.

  General:

  
  

• The role routinely uses standard office equipment such as computers, phones, AV equipment, photo/fax/scanner machines, filing cabinets, etc.


• CarsArrive is an equal opportunity employer and a drug free workplace.


• CarsArrive requires a background check (may include credit check depending on nature of the position and location) and a drug test prior to employment.


• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of a position.