Service Supervisor - The Oaks at SYNCO Properties, Inc. in lincolnton, North Carolina

Job Description:

The Service Supervisor is responsible for the routine maintenance of the property and grounds, its overall cleanliness and curb appeal, and service to the residents of the community. He/she ensures that the preventive maintenance program minimizes the need for repairs and preserves the physical property for maximum life. He/she is also responsible for advising and coordinating with the Community Manager any problem areas and abnormal maintenance problems and service requests that cannot be completed within the 24-hour time frame established by SYNCO Properties, Inc. (SPI) policy.

DUTIES AND RESPONSIBILITIES

Administration

• Responsible for ordering and maintaining parts and equipment inventory, preventive maintenance schedules, records pertaining to major repairs and replacements, roof leaks, water intrusion, quotes/proposals, warranties, and other maintenance related files as required by the property.


• Responsible for the timely submission of reports required by management.


• Scheduling of on call staffing and routine outside contractors used in the turn and repair process.


• Provide repair and maintenance costs/proposals for special and/or annual budgets and ensure adherence to budget projections.


• Negotiation of contracts with outside contractors and providing job scope for quote preparation. Responsible for the supervision of outside contractors ensuring that the quality and timeliness of their work is within the terms, conditions and specifications of our contract.


• Monitors outside contractors while they work on site reporting any inappropriate conduct or behavior of contractor employees to Community Manager and/or Director of Apartment Operations.


• Prepare and submit thorough and timely OSHA and Worker’s Compensation reports as required by law.


• Maintain accurate SDS records and safety procedures ensuring all associates are always properly trained and informed.
  Customer Service
  

• Responsible for exercising diplomacy, professionalism and a cordial manner at all times and ensures that subordinates do likewise in dealing with the residents, staff, management, vendors, contractors and other associates.
  Maintenance
  

• Responsible for all aspects of interior and exterior building maintenance including scheduling contractors and allocating work orders to staff associates that will produce the most efficient and productive results. These areas include mechanical equipment, electrical equipment, plumbing, appliances, carpentry, yards and grounds, pools, playgrounds, laundry facilities, parking lots, through streets and other areas.


• Responsible for establishing and adherence to a preventive maintenance program that includes filter changes, punch-out procedures for vacated units, ensuring all life safety procedures i.e. smoke detector battery changes, dryer vent cleaning, chimney inspection, trip and fall  hazards, pool/playground equipment and operation, and all scheduled preventive maintenance inspections.


• Responsible for ensuring that all service requests are completed promptly and satisfactorily within a 24-hour period and reporting to the Community Manager those that require additional attention outside of that time frame.


• Manage and assist with apartment turns including all normal punch activities, scheduling turn activities, as well as other renovations, repair or replacement of all appliances, repairs to plumbing and electrical and HVAC systems, painting and carpet cleaning as needed.


• Perform most, if not all, carpentry and drywall repairs. Knowledge and skill in ceramic tile repair/replacement helpful, but not required.


• Maintain swimming pool and chemical logs in compliance with local, state and federal guidelines.


• Responsible for ensuring that emergency maintenance is performed promptly and efficiently during non-working hours.  Schedule and monitor the on-call roster and advise the office staff and/or answering service appropriately. Position requires 24-hour emergency on-call status rotation as directed by management.


• Ensure key policies and procedures are followed by all subordinates. Retrieve all keys and company equipment from terminating associates.


• Responsible for ensuring that all subordinates respect the rights and confidentiality of residents by forbidding the disclosure or discussion of any privileged information obtained as a result of their position or unit entry.


• Perform daily yards and grounds inspection and clean-up, maintaining a record of any corrective action implemented. Ensure breezeways are clean and free of debris.


• Other duties as assigned.
  Training/Supervision
  

• Responsible for any on the job training and/or recommendation for continuing education of subordinates.


• Monitor and communicate performance objectives, requirements, successes and failures by verbal and/or written documentation. Inform Community Manager of any specific problems or needs on a weekly basis.


• Report any on the job injuries to Community Manager immediately, initiating emergency medical attention if necessary. Submit required OSHA / WC reporting immediately.


• Ensure that the maintenance staff is trained, routinely updated and observes all OSHA, EPA and corporate safety precautions, standards and procedures and that all appropriate PPE is available and utilized.
  Vendors/Purchases
  

• Responsible for maintaining an inventory of frequently used parts, buying quality parts and materials at the best cost to value while observing SPI approved purchasing policies and approval guidelines.


• Control and approve purchases as delegated to other maintenance personnel.
  Energy Conservation
  

• Responsible for overall conservation of energy in vacant apartments, common areas and shop operations.

Education/Experience

• EPA Universal certification required.


• CPO certification required.


• A minimum of three years of experience as a residential maintenance supervisor preferred.


• Proven hands on experience with HVAC, appliance repair, electrical circuits & test equipment, power/hand tools, minor carpentry, lock repair / replacement, residential plumbing, unit turn process/scheduling.
  Knowledge, Skills, and Abilities
  

• Ability to work with minimum supervision required.


• Ability to train, supervise and motivate personnel required.


• Problem solving ability.


• Thorough knowledge and compliance of OSHA, Worker’s Compensation, EPA, and corporate safety requirements essential.


• Physical ability to lift up to 50 lbs., work from ladder and walk property daily.


• Regulatory and environmental certifications such as lead, asbestos, renovations and repairs preferred.


• Above average verbal/written communication skills and customer service demeanor required.


• Computer experience in Windows packages - light typing & data entry required.


• Must have a reliable truck to use on the job daily.


• Valid driver’s license & vehicle insurance must be maintained.


• Available for after hour and weekend on-call responsibility.