Regional Retail Manager at Horizon Goodwill Industries in Hagerstown, Maryland

Job Description:

Job Summary:

The Regional Retail Manager supervises and manages the retail stores in their assigned area to ensure efficient operation which shall include, but not be limited to: sales, merchandising, pricing, maintenance, display, and related paperwork.

Essential Functions:

•    Supervise Store Managers and personnel. 
•    Arrange store windows, store displays, and promotional activities and train store staff to do the same
•    Verify the store’s schedule is completed to reflect adequate coverage and scheduling policy. Train and assist Store Manager(s) in adjustments to schedule as business needs dictate. 
•    Direct and verify that stores sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
•    Direct and verify that stores maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
•    Follow all required safety and security procedures. 
•    Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork. 
•    Receive and verify merchandise incoming to the location from warehouse and vendors. 
•    Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
•    Perform administrative and clerical duties of store operations and maintain statistical information on Retail performance in their assigned area.
•    Receive donations and transport to designated area. 
•    Create and submit operational reports when requested
•    Participate in training as required. 
•    Perform all other duties as assigned. 

Competencies:

•    Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
•    Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems. 
•    Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals.
•    Digital Technology
Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies. 
•    Leadership
Assess and manage emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. Use interpersonal skills to coach and develop others. 
•    Professionalism/Work Ethic
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes. 
•    Career Management
Identify and articulate skills, strengths, knowledge, and experiences relevant to position desired and career goals as well as identify areas necessary for professional growth.
•    Global/Intercultural Fluency
 Value, respect, and learn from diverse cultures, races, ages, gender, sexual orientations, and religions. Demonstrate    openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.
 

Education and Experience:

•    High School Diploma or equivalent required.
•    At least two years retail experience required with increasing responsibilities preferred.
•    Valid driver’s license and reliable transportation.
•    Must have telephone.
•    Ability to pass background check and drug screen.
•    Multiple location management experience preferred, but not required