Shop Coordinator at Wagner Equipment Co. in Silverthorne, Colorado

Job Description:

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Shop Coordinator in Silverthorne, CO.

The Shop Coordinator is responsible for overseeing and organizing all aspects of the branch maintenance operations, including supervising and training mechanics and yard personnel in a manner that reflects the company’s vision of working as “One Professional Team.” This position is also responsible for ensuring required paperwork is accurate and completed on a timely basis. The maintenance of company resources/assets in a safe and efficient manner will ensure the Shop Coordinator is meeting the company expectations of an effective leader.

 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:

• Utilizes strong computer skills by assisting with the processing of work orders, purchase orders, and other relevant paperwork


• Ensures completion of all relevant paperwork in a timely manner. This includes but is not limited to: Safety Damage Sheets, Purchase Orders, Incident Reports, warranty work orders, and customer invoicing


• Creates and closes in a timely manner, all PO’s, ensuring accuracy, correct pricing, and detailed comments for future reference


• Manages available reports to boost productivity


• Reviews profit and loss statements to help manage repair expenses and maximize profitability

Organizational:

• Ensures a safe work environment by modeling and requiring that safety polices are always followed


• Prioritizes maintenance productivity by internal/external customer promise (reservation) date, mechanic’s skill level, and profitability to the company


• Efficiently coordinates urgent rental equipment requests


• Coordinates the availability of rental equipment with counter representatives as needed


• Coordinates the availability of sales equipment with the sales coordinator through established procedures


• Seeks 6 Sigma efficiency improvements


• Ensures compliance with the various regulatory agencies, such as ANSI, OSHA, and DOT

Interpersonal:

• Communicates the status of customer repairs in professional and courteous manner


• Negotiates invoicing disputes with customers being mindful of their satisfaction while maximizing profitability

Sales:

• Communicates as needed with rental and equipment sales representatives to ensure customer satisfaction is achieved.

Technical:

• Trains assigned personnel according to the mechanic’s skill level and the needs of the company


• Ensures company standards of quality are achieved


• Coordinates the timely preparation of all new equipment deliveries from the manufacturer


• Seeks assistance as needed from the Branch Manager

Supervisory:

• Provides positive leadership, a professional image, and solid work ethics and values at all times to establish a behavior model for subordinates


• Cultivates a 5S culture and inspire 1% positive change


• Develops an effective work schedule that meets the daily and after-hour productivity challenges of the branch


• Discusses objectives for strategic goals and develops an achievable action plan for success


• Monitors and documents the performance of direct reports and conducts meaningful, honest performance reviews

 

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required: High School Diploma or GED

Minimum Experience Required: 

• 5 years in the mechanical repair field with lead or shop foreman experience


• 3-5 years customer service experience


• 3-5 years supervisory/management experience

Certificates, Licenses, and Registrations Required: Valid driver's license

Required Skills and Competencies:

• Data Entry


• Telephone Skills


• Safety Knowledge


• Reading/Writing Skills


• Reasoning Skills


• Organizational Skills


• Communication Skills


• Math Skills


• Product Knowledge

Preferred Skills and Competencies: 

• Intermediate leadership skills


• Intermediate level product knowledge

Computer Skills:

• Intermediate: Microsoft Outlook, Wynne


• Basic: Microsoft Word, Microsoft Excel, DBS

Other relevant information:  Other duties as assigned by manager

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Apply Now