Product Design Manager at Experian in Costa Mesa, California

Job Description:

Experian is looking for a talented Product Design Manager. As a Product Design Manager you will be a vital member of the eCommerce Team responsible for creation and optimization of Experian's consumer facing web sites and financial products. You will work closely with other team members including Product Directors and Managers, Marketing Analysts, eCommerce Specialists, and Developers to create, implement and test best-in-class product experiences for our portfolio of responsive websites and native mobile apps (iOS and Android). The ideal candidate should not only be a subject matter expert, but also an industry thought leader with a strong and well-articulated product design perspective.

About us, but we'll be brief
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we've been named in the top 100 "World's Most Innovative Companies" by Forbes Magazine. As the global leader in consumer and business credit data, we're transforming data into information, and information into solutions that advance industries, move companies forward and improve the lives of millions of consumers around the world.

What you'll be doing
• Aid the Director of UX in driving the vision and strategy for the organization in order to deliver a world-class customer user experience, while helping to drive performance that includes continual improvement in business and customer experience metrics
• Lead large-scale and complex design projects, establish and update UX design processes and mentor junior designers
• Design within a complex application ecosystem to ensure a consistent, compelling and engaging customer experience across Experian's responsive/adaptive websites and native mobile apps (iOS and Android)
• Collaborate with Product, eCommerce, CRM, Content, Technology, and Business stakeholders on product requirements
• Create design deliverables and specifications in the form of user journeys, storyboards, interaction models, process flows, information architecture, wireframes, and prototypes based on iterative UX research and usability testing
• Create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve
• Conduct usability testing through prototyping and research efforts to ensure that all projects are driven by user needs and business outcomes
• Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
• Optimize product usability and eCommerce performance by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutions

What your background looks like
• Exceptional portfolio demonstrating a track record of successful design and team leadership
• BA/BS degree in Human-Computer Interaction (HCI), User Experience, Human Factors, Visual Design, Cognitive Psychology or related degree, or equivalent work experience
• 10+ years of relevant work experience in research, UX, and product design
• Experience working in a product organization, driving products from conception and ideation through launch and beyond over multiple releases
• Strong cross-discipline team player who can influence and work collaboratively with all team members to implement best practices and build best-in-class user experiences
• Deep expertise across all facets of human-centered design and user experience, spanning UX strategy, experience/interaction design, user research/assessment, prototyping, visual design, and user adoption

Leadership Qualifications:
• 6+ years of management/leadership experience
• Proven experience in building, leading, and managing large high-performing teams
• Strong cross-discipline team player who can influence and work collaboratively with all team members to implement best practices and build best-in-class user experiences
• Ability to teach, provide positive constructive feedback, and motivate others
• Proven track record of designing innovative and differentiated products and services and bringing them to market
• Excellent verbal and written communication and presentation skills; ability to organize and present information on screen and verbally with a team
• Ability to synthesize research, market trends, competitive data, etc. into substantial successful online experiences
• Acute attention to detail and commitment to high-quality production standards
• Self-starter with experience working in a fast-paced environment
• Ability to work with ambiguous details and direction
• Brand and consumer savvy

Technical Qualifications:
• Expert in Agile product development process (Scrum & Kanban)
• Expert with project management software (Jira, Wrike, Asana etc.)
• Expert with prototyping, in Figma, Proto.io as well as modern software development processes and concepts as they relate to user experience
• Knowledge of responsive web development languages and best practices (HTML, CSS, JavaScript, and AngularJS), current web-design trends and techniques
• Knowledge of native mobile app development standards across iOS and Android
• Expert analytical and problem-solving skills, a passion for continuous improvement and an unwavering commitment to excellence and timeliness of solution delivery
• Extensive experience with A/B and conversion optimization testing and beta product testing

Perks
• Four weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 15%
• Flexible work schedule and relaxed dress code
• Employee stock purchase program and 401K matching and immediate vesting
• Wellness initiatives, online discounts, employee discounts, pet insurance and more
• This position will start out remote and can be 100% remote long term.

EOE including Disability/Veteran