Commercial Bank Control Manager - Associate at JPMorgan Chase Bank, N.A. in Fort Worth, Texas

Job Description:

The Digital Control Manager Associate will be a key business partner of the Digital business unit. Control managers support the implementation and maintenance of Control Operational Risk Evaluation (CORE) framework.

This Digital Control Manager role will collaborate with Digital business unit to implement and maintain controls necessary to mitigate operational risks, which includes using a risk based approach to assess the control environment, partnering with the business to design effective controls and reviewing routine controls testing and will function as part of a team to provide oversight for Digital to ensure compliance with CORE and Issue management policies and standards.

Key Responsibilities will include an efficient execution of oversight and controls, including the identification of trending and/or emerging issues through the performance of CORE. This may include detailed analysis and presenting key findings and recommendations to the business. This person will partner with the business to identify and implement best practices and solutions for process control, risk identification and mitigation and policy enhancements. Thorough documentation of issues identified and maintenance of supporting documentation will be critical to providing accurate reporting metrics.

Essential functions performed:

• Work closely with Digital business; Design, Product, Cross-LOB teams, and IT teams to understand new and modified digital products/features and ensure risk and control framework, and use this knowledge to assist in building and assessing CORE metrics to validate the effectiveness of the controls
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Continuous risk assessment associated with the CRE Digital initiatives to evaluate mitigating controls
• Partner with the Control Evaluation Services team to monitor testing results, timeliness, to develop/enhance testing and act as liaison between the business and the testing team when questions/issues arise
• Partner with Legal and Compliance and other program level initiatives throughout the year to conduct risks assessments
• Through risk and control analysis, identify process improvement, risk mitigation projects and cost savings/revenue enhancing opportunities
• Partner with business unit management to develop action plans and provide recommendations to remediate issues identified. Monitor the status of actions plans to drive on-time completion.
• Assist with operational risk working group sessions by sharing \"best practices\" and current risk issues while understand and following risk and control evaluation guidelines
• Participate in cross sub LOB initiatives to drive consistency across testing and reporting
• Prepare executive level input for periodic risk reporting, complete system data entry / administration and track changes
• Project implementation skills including creating meeting materials, creating process maps, leading meetings, implementation of new or revised processes, developing/managing remediation plans, and continuous risk/gap analysis

Other responsibilities may include:

• Creating reports to communicate risk and control metrics
• Quality reviews of risk and controls
• Developing materials in Visio and Power Point
• Conducting walkthroughs of new and existing processes to identify gaps and recommend controls
• Reviewing procedures and analyzing them from a risk and controls perspective
• Special projects as requested

Final job grade and officer title will be determined at time of offer and may differ from this posting.

Qualifications:

Ability/Skill:

• Financial services/commercial lending/treasury products experience with an emphasis on risk, control and regulatory. Commercial Real Estate and Treasury Services experience is preferred but not required.
• Experience with conducting audits, risk and control identification and assessments, and/or testing including handling exceptions identified as a result of testing
• Strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
• Demonstrated ability to effectively communicate issues at an executive level (via email and phone)
• Ability to organize and prioritize work, handle multiple tasks concurrently and track progress
• Excellent decision-making skills are crucial, as are oral and written communication skills
• Ability to lead meetings / conference calls and work independently
• Remain flexible and productive through shifting priorities and deadlines

Accuracy and attention to detail is critical

• Intermediate to advanced user level of current versions of the following systems Microsoft Word, Excel, Visio, & Power Point.

Communication:

• Establish and maintain effective working relationships as required by the duties of the position. Demonstrate the ability to function in a joint, cooperative manner; share information with co-workers and peers and support department and team plans, programs, and policies
• Contribute to and accept team decisions. Work well with different personality styles, offer assistance to others
• Responsible for establishing relationships, and effectively communicating, with other departments within Chase
• Create and support a teamwork/team spirit environment and present a professional attitude/image within department and all company interactions

Education:

2-3 years of related experience and an undergraduate or graduate school degree, including major course work in accounting, finance, business, or a combination of education and/or experience that would demonstrate the capability to perform the duties of the position. Risk and Control, Commercial Real Estate, Treasury Services, Compliance and/or Credit background a plus.

Key Responsibilities will include an efficient execution of oversight and controls, including the identification of trending and/or emerging issues through the performance of CORE. This may include detailed analysis and presenting key findings and recommendations to the business. This person will partner with the business to identify and implement best practices and solutions for process control, risk identification and mitigation and policy enhancements. Thorough documentation of issues identified and maintenance of supporting documentation will be critical to providing accurate reporting metrics.

Essential functions performed:

• Work closely with Digital business; Design, Product, Cross-LOB teams, and IT teams to understand new and modified digital products/features and ensure risk and control framework, and use this knowledge to assist in building and assessing CORE metrics to validate the effectiveness of the controls
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Continuous risk assessment associated with the CRE Digital initiatives to evaluate mitigating controls
• Partner with the Control Evaluation Services team to monitor testing results, timeliness, to develop/enhance testing and act as liaison between the business and the testing team when questions/issues arise
• Partner with Legal and Compliance and other program level initiatives throughout the year to conduct risks assessments
• Through risk and control analysis, identify process improvement, risk mitigation projects and cost savings/revenue enhancing opportunities
• Partner with business unit management to develop action plans and provide recommendations to remediate issues identified. Monitor the status of actions plans to drive on-time completion.
• Assist with operational risk working group sessions by sharing \"best practices\" and current risk issues while understand and following risk and control evaluation guidelines
• Participate in cross sub LOB initiatives to drive consistency across testing and reporting
• Prepare executive level input for periodic risk reporting, complete system data entry / administration and track changes
• Project implementation skills including creating meeting materials, creating process maps, leading meetings, implementation of new or revised processes, developing/managing remediation plans, and continuous risk/gap analysis

Other responsibilities may include:

• Creating reports to communicate risk and control metrics
• Quality reviews of risk and controls
• Developing materials in Visio and Power Point
• Conducting walkthroughs of new and existing processes to identify gaps and recommend controls
• Reviewing procedures and analyzing them from a risk and controls perspective
• Special projects as requested

Final job grade and officer title will be determined at time of offer and may differ from this posting.

Qualifications:

Ability/Skill:

• Financial services/commercial lending/treasury products experience with an emphasis on risk, control and regulatory. Commercial Real Estate and Treasury Services experience is preferred but not required.
• Experience with conducting audits, risk and control identification and assessments, and/or testing including handling exceptions identified as a result of testing
• Strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
• Demonstrated ability to effectively communicate issues at an executive level (via email and phone)
• Ability to organize and prioritize work, handle multiple tasks concurrently and track progress
• Excellent decision-making skills are crucial, as are oral and written communication skills
• Ability to lead meetings / conference calls and work independently
• Remain flexible and productive through shifting priorities and deadlines

Accuracy and attention to detail is critical

• Intermediate to advanced user level of current versions of the following systems Microsoft Word, Excel, Visio, & Power Point.

Communication:

• Establish and maintain effective working relationships as required by the duties of the position. Demonstrate the ability to function in a joint, cooperative manner; share information with co-workers and peers and support department and team plans, programs, and policies
• Contribute to and accept team decisions. Work well with different personality styles, offer assistance to others
• Responsible for establishing relationships, and effectively communicating, with other departments within Chase
• Create and support a teamwork/team spirit environment and present a professional attitude/image within department and all company interactions

Education:

2-3 years of related experience and an undergraduate or graduate school degree, including major course work in accounting, finance, business, or a combination of education and/or experience that would demonstrate the capability to perform the duties of the position. Risk and Control, Commercial Real Estate, Treasury Services, Compliance and/or Credit background a plus.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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