Inside Rental Sales Support at SOLOMON CORPORATION in Sharon, Pennsylvania

Job Description:

This position provides administrative support to the rental division. This role has a strong focus on the outbound of rental orders. This position will work very closely with the Rental Sales, Operations, Order Write Up, Credit and Logistics teams to manage rental orders.

Work with Rental Sales Specialist to generate quotes, accept purchase orders, order processing and following rental order through to delivery.
Ensure all orders are shipped according to customer requests.
Update rental order status "picking" once equipment and parts have shipped.
Reviewing QC photos to ensure equipment is "rental ready".
Review customer orders to ensure orders are closed properly.
Support Order Write Up team to make changes to customer orders after initial write up.
Review customer orders and all information between IFS and Web to ensure all required documents are attached and verified, customer information is correct including shipping and invoicing addresses, obtaining such information/documentation if any is missing.
Help troubleshoot problems with customer orders, customer accounts, and other related issues.
Work with Order Write-Up and Credit to compile information to enter or release a Customer Order.
Obtain purchase orders and revisions from customers. Help manage incoming purchase orders.
Act as a liaison between accounting department and customer to resolve billing/invoicing and delivery solutions.
Manage rental backlog and schedule wanted ship dates if changes are made.
Communicate with shop floor. Providing shop team with status updates of upcoming projects.
Work with logistics to ensure timely delivery of units.
Work on specific projects/management of reports required for the success of the company and division.
Responsible to manage order cancellation inbox as well as the cancel of customer order lines for RNT orders.
Provide administrative support to National Rental Support Manager & VP Of Rental Division.