Exceptions Specialist at TXU Retail Services Company in Irving, Texas

Job Description:

If you have what it takes to become part of the Vistra Energy family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. 

Job Summary

The position is responsible for conducting analysis within the corresponding operating system to identify root causes for transaction or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customer accounts. Also, the individual will be accountable for identifying opportunities for process improvement to prevent recurring problems. As outlined below, this is a significant scope and responsibility expansion beyond Sr. Exception Representative.

Job Description

Overview:

The position is responsible for conducting analysis within the corresponding operating system to identify root causes for transaction or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customer accounts. Also, the individual will be accountable for identifying opportunities for process improvement to prevent recurring problems. As outlined below, this is a significant scope and responsibility expansion beyond Sr. Exception Representative.

Responsibilities:

• Utilize advanced analytical techniques on billing and invoicing logs each morning to identify critical failures not captured by standard exception processes


• Resolve critical batch process failures through the programming and running of customized scripts


• Document technical specifications for delivery to IT regarding batch failures resulting from system defects


• Learn, utilize, and maintain an expanded toolbox of advanced transaction codes to perform tasks and retrieve information


• As new functionality is added, undergo training directly with IT and translate & cascade this training to other agents within Revenue Management and Issues Management  (position will deliver training)


• Diagnose and resolve billing and invoicing escalations from other Sr./Exception Representatives


• Diagnose and resolve escalations from Issues Management agents that require a higher level of training to resolve


• Development, documentation, and training of new processes to reduce/address/eliminate categories of escalations from Sr./Exception Representatives

Requirements:

• 2-4 years of corporate experience


• Proficient with MS Excel


• Out of state experience preferred


• Analyze, determine root cause, and help develop solutions for billing errors in general


• Ability to effectively communicate system and/or financial impacts to all levels of management


• Ability to be flexible, self-motivated, work independently and require little supervision


• Validate and perform user acceptance testing for system related defects and/or enhancements


• Analyze and resolve over 40 types of billing and invoicing exception conditions


• Analyze and resolve complex issues with customer accounts; late/incorrect/missing bills, etc.


• Interpret and utilize customer contract information to accurately set up complex accounts


• Accurately perform full billing cancellations and associated re-billing


• Accurately perform billing adjustments


• Analyze and address billing and service order exceptions


• Analyze and resolve market transaction exceptions. 

Job Family

Customer Service

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to:  Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.  If this describes you, then you will have a good career here!

If you currently work for Vistra Energy, TXU or Luminant please apply via the internal career site.

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