Splash In Administrator at Wills Group in La Plata, Maryland

Job Description:

The Splash In Administrator is a support role within Fuels Marketing Operations that drives effective and efficient Splash In operations. This role assists the Director, Splash In, the Splash In Field Manager, and the Splash In car wash locations in our network.  In short, this role manages the key administrative functions for Splash In that includes invoicing and A/P, scheduling preventative maintenance and tracking completion and compliance, document management, membership administration, key project administration, and effective communication of deliverables.

 

This position requires an in-depth understanding of Splash In Operations, accounting, and project management.  Success in this position will be measured by the incumbent’s effectiveness in managing the administrative work, independently, and communicating progress to free up Managers time to focus on sales building, development and overall business management activities.

 

We are a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities’ Lives in Motion.

 

Why You Should Join Wills Group

Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture.  We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community.  That is what is core to our DNA.

 

Benefits and Perks

 

Are you interested in flexible working hours, including telework opportunities, free parking, a modern work environment with monthly employee events, collaboration spaces, and café with unlimited soft drinks, coffee, and lattes?   Then the Wills Group is just the place for you.

 

And we take pride in investing in our people’s well-being. That’s why we back our words with competitive total rewards packages.

• Financial Well-being –, employer 401 (k) match (currently at 7%), health savings plan, and financial planning 


• Physical Well-being – comprehensive health, vision, and dental plans that meet the needs of our people


• Paid Time Off – Vacation, Sick, Personal, and Community Engagement, Parental Leave for new Dads and Moms 


• Education and Development Opportunities – 100% Tuition reimbursement to support our people’s education goals 


• Competitive Salary - competitive pay matched to DC Metro area

How You’ll Make an Impact

• Provides support to drive outstanding customer experiences for internal and external members of the Unlimited Club/membership program including following inquiries and opportunities through to resolution, utilization of the CRM, RFID administration, wash connect administration, and tracking and reporting.


• Manages all Splash In invoices to include chemistry, maintenance and repair, capital replacements, etc. within TAP ensuring all invoices are coded and checked for accuracy before submitting for approval.


• Manages the PM schedules to include pit cleanings, cleaning schedule, monthly P/M’s, door and heater inspections, etc. to ensure they are both scheduled and completed.


• Communicates progress on a weekly basis on deliverables to all stakeholders.


• Ensures training processes are always accurate; current and accessible to all team members by collaborating with and serving as an interface to Learning and Development team


• Works with Risk Management on all Splash In Damage Claims to include filing the initial report with the insurance carrier, filing a claim internally, and providing surveillance footage in support of claims.


• Provides general administrative support such as document maintenance, new vendor set up, letter/mailing preparation, marketing administration, uniform and supply orders, etc.

What You Bring to the Table

• Strong verbal and written communicator


• Effective interpersonal skills


• Ability to multi-task and manage multiple priorities to meet deadlines


• Attention to detail & follow-up to completion


• Independent worker & collaborative team member


• Track record of delivering results


• High School Diploma with an AA or BS degree preferred


• 3-years’ experience in an administrative support, project management, or customer service role 

Apply Now