Dispatcher at First American in Carroll, Iowa

Job Description:

COMPANY SUMMARY

Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com

JOB SUMMARY

ESSENTIAL FUNCTIONS

* Dispatch work orders following established guidelines

* Answer incoming calls, emails from customers and contractors

* Make outbound calls to locate authorized contractors

* Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers

* Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward

* Obtain necessary documentation from the customer and/or technician and attach to the customer s record

* Provide work item assistance

* Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines

REQUIREMENTS

* High School Diploma or equivalent

* 2-4 years Customer service experience and/or training preferred

* Home Warranty or real estate experience desirable but not required

* Fundamental understanding of Home Warranty polices

* General knowledge of HVAC, Appliance, Plumbing equipment helpful

* Good listening, verbal and written communication skills

* Proven customer service skills and ability to overcome objections

* Good organizational skills with the ability to multi task, prioritize and follow up

* Strong problem solving and conflict resolution skills

* Able to work effectively in a fast paced work environment

* Must be detail oriented

* Working knowledge of Microsoft Office; Computer literate

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..