Customer Field Representative--Water Utility at West Virginia American Water in Huntington, West Virginia

Job Description:

American Water is purpose-driven, people-powered, customer-obsessed and the trusted source of everything water. Our employees in West Virginia go to work every day knowing they have an impact on the environment and people’s lives. If you’re interested in working as a member of our team at our Huntington, WV office, please don't wait to apply!  We currently have an open position as a Customer Field Representative which has a direct impact on our customers every day!  Visit American Water Careers to review all of the amazing opportunities we have to offer.  This position will require you to work Tuesday-Saturday, 8:00am-4:30pm.  You must also be able to work overtime and emergency call-outs when needed. 

We offer a competitive salary, great working environment, and generous benefits package including medical, dental, vision, paid time off, 401k with company match and so much more!

Primary Role

To promptly and efficiently perform customer service orders received for residential, commercial, industrial, and municipal customers.

Key Accountabilities

• Turns mainline valve to close or open waterflow through pipeline.


• Disconnects water pipe and connects water meter to outlet and inlet pipe unions, using wrench. 


• Examines pipes to detect leaks and informs consumer to close faucets.


• Records meter readings which may include use of computerized meter reading equipment. Installs and repairs water system pipes and accessories, using handtools to loosen and tighten pipe connections to prevent leaks in confined areas.


• Investigates consumer complaints of high usage or no-water. Inspects meters, valves, and pipes to detect defects, such as leaks or malfunctioning meters using testing equipment. 


• Walks and drives vehicle over work area between customer orders.


• Completes acceptable number of orders per day as established by the company. 


• Follows established safety guidelines and procedures. Returns meters to operations center for testing, repairs, disposal etc. 


• Communicates with customers on site and other employees to satisfy customer requests or inquiries. Performs collecting functions for water and sewer, including the receipt of monies and maintenance of a payment record ledger.

Knowledge/Skills

• Ability to read and comprehend simple instructions, rules, looking up information in reference sources, etc.


• Ability to write simple sentences using proper punctuation, spelling, and employing adjectives and adverbs.


• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


• Write legible, speak clearly and distinctly with appropriate pauses, emphasis and correct pronunciation.


• Must be able to communicate using two-way radio and other communication equipment. 


• Requires mathematical development sufficient to be able to: Add, subtract, multiply and divide all units of measure.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Ability to deal with problems involving several concrete variables in standardized situations.


• To be able to perform the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to I00 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Experience/Education

High school diploma or general education degree (GED)

Work Environment

• While performing the duties of this job, the employee regularly works in outside weather conditions. The employee occasionally works in confined spaces such as large meter vaults. The employee is frequently exposed to wet and/or humid conditions, ambient temperature extreme both hot and cold. The employee is potentially exposed to poison ivy, oak, sumac, insects, etc.


• Potential hazards are driving, working in traffic, dogs, snakes, etc.


• The noise level in the work environment is usually moderate; occasionally the noise level in the work environment is sometimes very loud and requires hearing protection.

Licenses & Certifications

Unrestricted WV Driver's License and acceptable driving record

Other

Must live within 30 minutes of the workplace or move within 90 days to be within 30 minutes.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

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