Posted in Other 30+ days ago.
Type: Full Time
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CUSTOMER SERVICE SUPERVISOR
Location
North America, USA, New Hampshire, Keene
Job Reference
MEDNA01049
Job Function
Customer Service
Job Description
Customer Service Representative II
Smiths Medical has a positive impact on someone s life around the world every minute of every day. In fact, over 240 people every minute benefit from a Smiths Medical product. Join us and grow your career while being a part of our continued success!
Smiths Medical is currently hiring a Customer Service Supervisor that will work in our Keene, NH location and coordinate, supervise and is accountable for the daily/weekly/monthly activities of a team.
We offer a fun, fast-paced, inspiring and collaborative work environment with opportunities to learn and contribute at all career levels. Innovation is part of who we are, with industry-leading products across a broad spectrum of medical device categories and a strong new product development pipeline. Duties & Responsibilities
* Sets priorities for the team to ensure task completion and performance goals are met; i.e. quality, utilization, schedule adherence, service levels and AHT
* Manage attendance and staffing levels to the workload
* Ensure training for new hires is complete. Complete training on new initiatives and mandatory refreshers as needed
* Promote and support a team-based positive, productive and customer-centric working environment
* Identifies and resolves operational problems using defined processes, expertise and judgment
* Provides coaching and development feedback to team, including formal corrective action
* Conducts annual performance reviews for team members
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. Requirements
* Bachelors degree strongly preferred
* Minimum of 2 years of customer service experience required
* Strong interpersonal and conflict resolution skills
* Strong analytical and problem solving skills
* Previous Oracle knowledge is a plus
* Knowledge of order processing systems, shipping and freight processes helpful
* Strong communication skills (verbal, written and presentation) required
* Strong planning and organization skills
Salary & Benefits
In addition to a competitive compensation package, Smiths Medical offers a comprehensive benefit package including Medical, Dental, Vision, 401K and much more! About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field. About Smiths Medical
Smiths Medical is always looking for people with a passion to positively impact the health and wellbeing of people around the world. If you have a curious mind, relish a challenge and want to make a difference then bring your talents here and your opportunities are endless. We're proud that we've been helping propel the human world forwards during our 160-year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big we have introduced some of the most trusted brand names in healthcare. Today we're an aligned global business 8,000 colleagues, that touches the lives of 7 people every second across the globe. So whether you're an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There's never been a better time to join Smiths. And help us create the future.
Apply Now
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At Smiths Medical, we are passionate about improving and saving the lives of patients through high quality, innovative medical devices and services. We are a leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the world s healthcare markets.
Specializing in Infusion Therapy, Vascular Access, Vital Care, and Specialty Products & Services, our products are found in hospital, emergency, home and specialty care environments and are used during critical and intensive care, surgery, post-operative care and for supporting managing chronic illness.
Smiths Medical is an EEO/AA Employer/Vet/Disabled
If you require assistance with our online job submission process, please contact our Talent Acquisition team at 855-754-5032 to request an accommodation. Additionally, Smiths Medical invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
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