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Sales Supervisor, Home Theatre at Best Buy in Mayfield Heights, Ohio

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

The Sales Supervisor ensures Best Buy delivers a world-class customer experience as the primary destination and authority for technology products and services. They play a vital role in leading a Best Buy Department to elevate sales performance by sustaining positive customer and employee interactions. They support the direction of the Assistant Store Manager in implementing sales action plans, monitoring business results, and driving execution of sales strategies.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

  • Delivers on all aspects of the sales experience through all touch points inside and outside of the store.

  • Drives positive outcomes for key sales indicators within their department.

  • Integrates partnerships and third party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.

  • Engages customers using selling skills to build complete solutions while maintaining a balance of efficiency and service.

  • Motivates, coaches, recognizes, and performance manages employees to reach their full potential.

  • Resolves complex customer issues.

Basic Qualifications

  • One year of experience in leadership

  • Previous experience in sales, customer service, or related field

  • Ability to work successfully as part of a team

  • Ability to work a flexible schedule including holidays, nights, and weekends

Preferred Qualifications

  • Associate degree or higher in business or related field

  • One year of consumer electronics experience

  • Prior experience setting retail sales goals