Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
DUTIES:
Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers
Expedites backorders
May pull inventory and prepare order for shipment to customer
May handle customer returns Financial
May place orders without approval for orders up to $25,000 per r line and $50,000 per Purchase Order
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders
Routinely interacts with customers to obtain and fulfill orders correctly
Interacts with suppliers as necessary to obtain pricing for items
Partners with Account Representatives to ensure customer satisfaction
May assist customer by troubleshooting via telephone or email and identifying correct part
Attends training sessions regularly to continue professional growth and development
Performs other duties as assigned
KNOWLEDGE/SKILLS/ABILITIES:
Reliability, organization and attention to detail required
Industry experience required; product knowledge from previous warehouse experience is preferred
Customer service and communication skills required
Ability to multi-task and time management skills required
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet
EDUCATION AND EXPERIENCE:
Typically requires a high school diploma or GED.
GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI126307942