Operational Analytics Director at Spectrum in Stamford, Connecticut

Job Description:

JOB SUMMARY

Manages the operational analysis and reporting activity for the overall Field Ops organization, providing direct operational analytics support to Corporate Field Operations groups. Supports the operational performance through ownership of operational and performance analysis, trending, forecasting and business impact analysis. Ensures consistency in analytical processes and adherence to established evaluation and measurement methodologies across the Field Ops Organization.

MAJOR DUTIES AND RESPONSIBILITIES

Coordinates with Sr Field Operations leadership to define recurring and ad hoc operational reporting needs. Analysis and reporting may include technician productivity, trouble calls, repeat trouble calls, OTA, FRC, installation materials usage/fulfillment quantities and other recurring or ad hoc operational performance analysis or reporting.

Interfaces with corporate BI team as the Field Ops point of contact for the approval of management reporting hierarchy changes (DFO, TOM, etc.) within the data warehouse environment.

Participates in the Region s budgeting and forecasting process, particularly workforce budget and forecast data; plans budgets and forecasts and manages operational expenses.

Directs monitoring and review of reports and records of activities to ensure progress, and recommends changes in analytical methodology and/or performance reporting.

Makes data-based recommendations for process improvement and strategic business decisions.

Creates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.

Directs and performs complex root cause analysis.

Attracts and retains effective staff through mentoring, coaching, development, appraisal and motivation techniques

Leads a team to meet business deliverables timely, and fosters a customer centric culture focused on supporting the needs of internal customers

Fosters a culture of consistency, accountability and continuous improvement

Performs other related duties, as assigned

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Strong analytic, organizational, and problem solving skills

Strong interpersonal and communications skills

Ability to take complex data and present in an easy to understand manner

Ability to develop and lead a high performance Analytics team

Ability to focus on overall strategy of the Region

Excellent attention to detail

Ability to work well under pressure, handle multiple priorities, and meet deadlines

Ability to use personal computer and Microsoft Office applications

Strong proficiency in Excel, PowerPoint and Access

Strong proficiency in data analysis, report creation

Strong proficiency in data mining

Strong knowledge of MIS and reporting systems

Ability to think strategically and anticipate future trends, needs and expectations

Strong business planning and forecasting skills

Strong analytic, organizational, and problem solving skills

Ability to focus on overall strategy of the region

Strong team and relationship building skills

Proven leadership and mentoring skills

Ability to analyze data and develop and present data driven reports

Ability to document, prepare and present executive level presentations

Education

Bachelor's degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience Number of Years

Quantitative or operational analysis experience 8-10

Managerial experience 5+

WORKING CONDITIONS

Office environment

Travel as required

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

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