Inside Sales Representative - Detroit at thyssenkrupp Steel Services NA in Detroit, Michigan

Job Description:

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.

Key Accountabilities:

• Respond to sales calls, faxes, and e-mails


• Generate and follow up on quotes for all products


• Provide technical assistance to customers


• Process sales orders


• Enter return orders, credits, and debits when required


• Enter scrap return order as requested by distribution channels


• Review product inventory and report concerns to purchasing/ management


• Satisfy customer service issues


• Continuously increase knowledge of company products, services, and procedures


• Work in team environment, communicating as required with all personnel.


• Traveling as needed to meet company goals


• Monitor competitor products and prices.


• Assist in quality related duties where required


• Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Minimum Requirements :

• Bachelor's Degree in a related field or comparable experience, computer literate and telephone experience.

Preferred Requirements:

• 1 to 2 years sales experience


• Interpersonal skills necessary in order to sell, negotiate and close business with customers


• Attention to detail in order to evaluate customer's accounts and orders


• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.


• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.


• Knowledge of products being sold by the business unit

thyssenkrupp Steel Services NAis an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.Materials Services -With 480 branches in 40 countries the Business Area Materials Services concentrates on the worldwide trade of raw material and construction material. Coal, metals, gases, plastics in all shapes, qualities and dimensions as well as complex supply-chain solutions- this is for what this Business Area stands for.

thyssenkrupp Steel Services, a division of thyssenkrupp Materials NA, Inc., is a leading supplier of flat rolled, hot rolled, and hot dipped carbon steel products to the U.S. Marketplace, including galvanneal, galvalume, galfan and enameling steel. Our people, our suppliers, and our state-of-the-art service center in Richburg, South Carolina, supported by a network of stocking locations throughout North America, are dedicated to providing exceptional customer service to our customers from a variety of manufacturing sectors.Business Area Materials Services

As the lead company of the Materials Services business area, we are successful global materials distributor. 500 branches in 44 countries ensure we have a global presence. We also provide a wide range of innovative services to manufacturing and processing companies. The production of stainless steels and high-performance materials rounds out our broad-based offering.thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses.Across 78 countries the group generated sales of €42.0 billion in fiscal 2018/2019. Under a strong umbrella brand our products and services make an important contribution to creating a better and sustainable future. The skills and commitment of our over 106,000 employees are the basis of our success. With our technologies and innovations, we work with our customers to develop cost-efficient and resource-friendly solutions to future challenges. We combine performance orientation with corporate and social responsibility.

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