Network Facilities Technician I at Cox Communications, Inc. in Virginia Beach, Virginia

Job Description:

Primary Location: 5200 Cleveland St, Virginia Beach, VA, USA Division: Cox Communications Inc Job Level: Individual Contributor Travel: Yes, 5 % of the Time Schedule: Full-time Shift: Night Job Requisition Number: 208085 Cox Communications is searching for a Network
Facilities Technician I . This role
maintains and repairs plant systems, equipment and components involved in
signal processing, amplification and transmission.

Primary
Responsibilities and Essential Functions

Provides break/fix, service modifications, activation, change or
decommission (MACD) OF Core, Edge and Transport network elements for both
Residential and Cox Business assets. Troubleshoots and repairs problems with transmission levels,
signal losses, off-air interference and equipment failures. Maintains software within MTC including but not limited to
backups, generic releases, and software upgrades. Remotely installs, repairs and maintains equipment placed on
towers (e.g. microwave transmission). Performs proactive network status checks as part of normal
surveillance activities, ensuring optimum performance of the network. Assists installation/service technicians encountering problems at
customer s site to determine reasons for failures. Supports implementation of new services, systems, applications and
architectures with evaluation, testing, and support documentation. Partners with change management for impact identification, network
validation, and execution of support activities. Opens, tracks, executes, and resolves escalated trouble tickets
related to trouble conditions on network platforms. Provides on-site
and/or remote technical support. Operates to meet network reliability and availability metrics set
forth by Cox Standards. Apply code upgrades, applications, maintain, upgrade and configure
network equipment, and troubleshoot. Ensures compliance with FCC (EAS). Tests and evaluates Network systems to eliminate problems and make
improvements Escalates Network problems to appropriate vendors and/or boundary
partners in accordance with department standards Assists with researching, planning and preparing operations
support technical documents similar to comprehensive manuals; reads network
diagrams.

Qualifications: Minimum

High School Diploma, GED or related experience 1 year of experience in related field (e.g. technical support,
installation, maintenance) Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and
telephone technologies Excellent interpersonal, communication and collaborative skills to
work effectively with team throughout the organization Valid local State Driver s License and driving record that meets
Cox standards

Preferred

AA/AS degree or Technical Certification in related discipline
desired (computer science, engineering, electronics) 1 year of experience in provisioning and troubleshooting layer II
and III networks Technical support experience; testing and test equipment Experience in telecommunications industry desired Cisco certification

Who We Are About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. About Cox We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.