UX Design Operations Lead at Equinix in Sunnyvale, California

Job Description:

UX Design Operations Lead

Equinix is one of the fastest-growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward-thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. 

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do. 

As a Design Operations Lead, you will work closely with the Equinix UX team to define, implement, and evolve critical approaches to our people, projects and processes. By supporting all aspects of the design teams, you will enable designers to focus their time on designing, building and shipping products. You will improve team communication, culture, collaboration, and remove roadblocks.

You’ll define, implement and facilitate ways of working to provide ongoing insight into how we set priorities, deploy valuable resources and improve the effectiveness and impact of our work. You'll have an opportunity to work with cross-functional teams and play a major role in the design of UX frameworks that translate across lines of business.

• Support design teams to scope new product initiatives, identify priorities, and deliver key projects that have multiple stakeholders and moving parts.


• Proactively assess risk and resolve issues before they become problems for the larger teams.


• Lead the effort to establish best practices around UX tools, processes, deliverables and cadences.


• Help drive a cohesive UX governance program and help provide rigor and structure to design system growth and maintenance.


• Measure impact of programs and initiatives both qualitatively and quantitatively.


• Collaborate cross-functionally with product management, engineering, product design, user research and content strategy to ensure a smooth product development process.


• Support the management team with effective team communication, proactive problem solving, and information distribution.


• Establish and execute activities that build team culture and community, team values and trust.

Qualifications:

• Bachelor’s degree.


• 7+ years of relevant work experience.


• 2+ years of experience working with design and product teams from road-mapping through delivery.


• 2+ years of experience working directly with product designers, UX researchers, and content strategists.

Preferred Qualifications:

• 6+ years of experience as a project manager or program manager with experience establishing programs, defining and iterating on process, supporting design teams, and developing relationships.


• Experience communicating with data to drive change.


• Proven track record of strategy, project delivery and leadership.


• Strong design leadership skills with experience partnering with product and business teams.


• Experience with human-centered design methodologies, empathy for end users, and passion for teaching and learning from others to shape process and culture.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.