Product Design Manager at Epiq eDiscovery Solutions, Inc. in Salem, Oregon

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

At Epiq, we strive to create user-centered technology-enabled solutions that help people manage legal matters more efficiently and make confident decisions.  We are seeking a talented Product Design Manager to join our digital transformation effort. This role leads the Product Design team which reports through our Product Management organization within our Legal Solutions business. As a Product Design Manager, you will be the champion of the product design organization, leading a team of product designers who are supporting our highest priority business initiatives. The role will require you to operate at both a strategic and tactical level. As a strategic leader, you will align the goals and processes of the design team to accomplish key business priorities, while ensuring user experience and product quality remain the key focus. This includes establishing standards to effectively evaluate and measure the impact of product design on product usability and client satisfaction.  As a tactical leader, you will actively participate in product planning, stakeholder meetings, and design reviews to help balance workload and clarify priorities so designers can provide the critical deliverables that fuel the product development process. 

The Product Design Manager role is critical to ensuring that we can consistently deliver product experiences that meet or exceed our clients’ expectations. Our ideal candidate is curious – you ask thoughtful questions, you read between the lines, and you connect the dots wherever it may lead you. You are people-focused – your empathy for clients and stakeholders informs your decisions and makes you an effective collaborator. You are passionate about design and technology – which fuels your ability to communicate insights that help others see what’s possible and take action.  You are a trailblazer and a guide – you embrace ambiguity and create structure when needed while bringing others along on the journey. 

Essential Job Responsibilities 

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  Provide strategic direction and tactical support for the design organization.

  
  


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  Align design team goals, processes, and resources to accomplish key business priorities.

  
  


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  Balance team workload and manage competing priorities to clarify expectations and drive toward timely results.

  
  


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  Effectively advocate for the design team by partnering with Product Management, Product Development, Client Services, Marketing and other key areas to ensure the design team is adequately represented and empowered to impact the client experience. Facilitate cross collaboration wherever possible.

  
  


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  Manage team talent through onboarding/offboarding, mentoring, and training opportunities. Forecast and escalate resource needs.

  
  


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  Partner with HR to draft job descriptions, review titles and compensation with the aim to keep Epiq competitive when drawing top talent. 

  
  


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  Supplement design team staffing as needed by hiring contingent staff and/or proactively producing design deliverables such as (but not limited to) personas, wireframes, prototypes, design specifications, usability studies, etc.  

  
  


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  Compile and present a monthly product design update to executive leadership to highlight team accomplishments and evaluate progress toward annual goals.

  
  


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  Manage software subscription renewals. Ensure that design team has all tools and resources required to succeed.

  
  


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  Review and approve timesheets.

  
  


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  Evaluate individual and team performance and coach when necessary to promote performance improvement.

  
  


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  Provide design consultations in vendor discussions and relationships

  
  


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  Occasional travel as needed (> 5% of the time).  

  
  


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  Other duties as assigned. 

  
  

Requirements for the role include: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  

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  Bachelors degree or higher in User Experience Design, Interaction Design, HCI, or related field.  

  
  


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  Minimum 2 years of experience managing a design team.

  
  


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  Deep understanding of the product design process and how it aligns with the agile product development process.

  
  


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  Deep understanding of how to apply the methodologies of user-cantered design and research to business problems.

  
  


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  Experience “shipping” product.  

  
  


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  Excellent oral and written communication, organizational and interpersonal skills. 

  
  

Preferred Qualifications: 

• Expertise in accessible/universal design practices. 


• Expertise in building/managing design systems.


• Design thinking certifications such as LUMA or other collaborative facilitation techniques.

Characteristics of a successful leader at Epiq include the following 

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  Structured and precise with a results-oriented approach to business. 

  
  


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  Personal buy-in to Epiq’s cultural values with a passion for clients, employees and service. 

  
  


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  Known to be approachable. 

  
  


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  Acknowledges and gives credit and thanks to others. 

  
  


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  Demonstrates full commitment and offers tactical strength through regular oversight. 

  
  


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  Strategic strength through consistent execution, speed, decisiveness, and risk taking. 

  
  


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  Consensus builder, collaborative, flexible thinking and agile. 

  
  


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  Brevity, informal, and to-the-point. 

  
  

Epiq Leadership Competencies 

Integrity- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. 

Client Focus- Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback. 

Results Driven- Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. 

Entrepreneurial Orientation- Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. 

Decisiveness- Makes well-informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions. 

About Epiq 

Epiq solves problems faced by the legal profession in managing high volume, complex electronic data. We serve corporations and law firms around the world in practice areas spanning bankruptcy, litigation, class action, mass tort, antitrust, investigations and regulatory compliance. 

Epiq combines proprietary software, deep subject matter expertise and a global infrastructure to assist clients with the technology requirements for their most important and complex matters. Our clients include top worldwide law firms, corporate legal departments, government agencies and trustees. 

We strive for a cohesive, collaborative environment that focuses on group achievement. 

Epiq has over 5,000 associates worldwide and operates globally with key offices in Hong Kong, Kansas City (corporate headquarters), Atlanta, London, New York, Phoenix, Shanghai, Tokyo, Toronto and Washington, D.C. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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