Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hillrom's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.
DescriptionThe Sales Associate (SA) provides product in-service training for Patient Support Systems portfolio (Smartbeds, surfaces & other medical devices) in a hospital setting to support product optimization. The SA also supports territory sales activities and assists with training new sales team members when needed. The SA ensures educational programs meet corporate and customer goals and acts as a liaison between the Hillrom team and customers.
Homebase: FL
Territory: FL and GA
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Work directly with sales team and customers once PO received, participates in delivery/implementation planning activities (customer meetings, conference calls, WebEx trainings, etc.)
* Provide in person and virtual customer training on the intended use of PSS portfolio product lines and conducts post-training follow-up with customer, following outlined training plans for maximum product adoption/optimization
* Provide support to customers for skills fairs/product competency exams
* Provide ongoing customer support, be a resource for additional clinical and product information, and ensuring post sale customer satisfaction
* Provide account management support by identifying potential or actual customer complaints/issues and act as a liaison between sales team and customer to reach problem resolution
* Identify needs and gathers customer suggestions for product enhancements, and collaborates with business and project management in making product enhancement recommendations
* Maintain detailed records of training and customer communication, providing updates to Salesforce.com and appropriate sales team contacts
* Works with customers to identify success stories and data for potential publication; including performing clinical audits
* Provide support in completing customer equipment inventories and other related sales activities
* Acts as product trainer for newly hired Hillrom sales team members when assigned
* May assist in sales process and quoting
* Other duties may be assigned
QualificationsUNIQUE QUALIFICATIONS AND SKILLS:
* Technical Aptitude
* Excellent oral, written, interpersonal, and presentation skills
* Meticulous organizational and follow up skills
* Experience in public speaking
* Absolute team player
* Possess strong professional acumen
* Proficient in WebEx, Microsoft Office: Word, Excel, Teams, and PowerPoint applications
* Proven ability to build relationships with people easily, yet work independently and be self-motivated
* Travel up to 75%, with overnight regional travel expected, occasional National travel possible
EDUCATION AND EXPERIENCE:
* Minimum Bachelor's Degree
* Minimum 2 years of experience in healthcare or sales experience
Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity #INDHR
img height=1 width=1 border=0 src=https://hillrom.contacthr.com/78281375.jpg /
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