Group Maintenance Technician at BCBSM in Southfield, Michigan

Job Description:

This position establishes and maintains employer group data and premium rates for small and large groups on all underwriting systems.

• Enter new business, group wide changes and maintenance items into Facets, Prism, Group Crosswalk, Smart and the Tracking Log.


• Prescreen work received from underwriters


• System maintenance and special projects including, correcting incorrect conversion data, changing class plans for Automated Enrollment Processing groups and others.


• Other duties as assigned by leadership.

• High school graduate or GED required.


• Two (2) years of college credit preferred with an emphasis in Accounting, Finance, Economics, Mathematics, Statistics or Business Administration preferred.


• One (1) year experience in a Membership, Billing or Customer Service unit having performed work in Facets or Prism OR two (2) years experience in a group enrollment environment.


• Working knowledge of Facets required.


• Ability to work on multiple tasks, following through to completion, with a high level of accuracy required.


• High degree of complex evaluative, analytical, and problem solving skills insuring maintenance of data integrity required.


• Excellent organizational skills with the ability to handle multiple project and timelines required.


• Ability to work with minimum supervision required.


• Excellent interpersonal skills including the ability to interact with internal and external customers and all levels of the organization required.


• Data entry requirement of 90 NKPM with 99% accuracy required.


• Working knowledge of basic health maintenance organization processes preferred.


• Basic knowledge of Microsoft Word, Excel and Access preferred.


• Basic knowledge of group administration workflows and procedures preferred.