Covid Traffic Attendant | Main Street | Beacon Medical Group at Beacon Health Systems in Granger, Indiana

Job Description:

JOB SUMMARY

• Reports to the On-site Coordinator. In accordance with established policies and procedures is responsible for providing direction to parking to ensure that parking customers and facility visitors are provided quality parking services. Duties include parking vehicles, directing traffic, collecting parking fees, and maintaining related records.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.


• VALUES: Trust. Respect. Integrity. Compassion.


• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

JOB SPECIFICATIONS

• Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. History of successful public service industry experience and customer service training preferred.
  
  


• Knowledge & Skills


• Positive customer friendly disposition; genuine concern for people, courteous interaction with others, must be able to consistently exercise good judgement.


• Knowledge of principles and practices for providing excellent customer services.


• Good communication and customer service skills


• Ability to work independently and as part of a team in safe, friendly and efficient manner.


• Must have sound judgment and discretionary skills and be able to work with little supervision.
• Working Conditions
  • Requires the physical ability and stamina to perform the essential functions of the position.
  
  


• Physical Demands


• May be exposed to vehicle exhaust fumes and airborne dust.


• May be exposed to various weather conditions (i.e., rain, snow, etc.).

ESSENTIAL JOB DUTIES
The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.

Perform parking attendant/valet services in accordance with established policies and procedures by:

• Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, response customer services.


• Providing appropriate assistance to visitors, patients, staff members, and others by providing directions and answering inquiries; anticipating needs or potential problems and implementing measures to avoid them.

Maintains skills and competence in areas of responsibility by:

• Attending in-services and department meetings as required.

Contributes to the overall effectiveness and efficiency of the Department by:

• • Completing other job related duties and projects as assigned.

STANDARDS OF BEHAVIOR

• Patient/Customer Centered

• 
  
  • Anticipates and takes proactive steps to ensure customer's needs are met
  
  
  • Places courtesy and service above routine and goes beyond customer expectations
  
  
  • Keeps patient/work environment neat and clean
  
  
  • Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
  
  


• Respect

• 
  
  • Keeps others well informed
  
  
  • Practices active listening
  
  
  • Develops and maintains positive working relationships
  
  
  • Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
  
  
  • Seeks to understand patient's experience
  
  


• Integrity

• 
  
  • Demonstrates integrity and strong business ethics
  
  
  • Utilizes time and resources in a prudent manner
  
  
  • Strives to continually improve department processes and services
  
  
  • Projects professional image through enthusiasm towards work, behavior and appearance
  
  


• Compassion

• 
  
  • Demonstrates Beacon values verbally and through actions
  
  
  • Displays and exhibits caring behaviors with each interaction
  
  
  • Demonstrates self-awareness and sensitivity to the perceptions of others
  
  
  • Listens carefully to input and concerns and takes appropriate action
  
  
  • Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
  
  


• Trust

• 
  
  • Maintains confidentiality at all times
  
  
  • Fosters a sense of trust and collaboration among associates
  
  
  • Verbal and written communications are clear and effective
  
  
  • Responds to change in a positive manner
  
  

ORGANIZATIONAL RESPONSIBILITIES

• Associate complies with the following organizational requirements:

• 
  
  • Attends and participates in department meetings and is accountable for all information shared.
  
  
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  
  
  • Completes annual employee health requirements within established timeframes.
  
  
  • Maintains license/certification, registration in good standing throughout fiscal year.
  
  
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  
  
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  
  
  • Adheres to regulatory agency requirements, survey process and compliance.
  
  
  • Complies with established organization and department policies.
  
  
  • Available to work overtime in addition to working additional or other shifts and schedules when required.
  
  


• Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  
  
  • Leverage innovation everywhere.
  
  
  • Cultivate human talent.
  
  
  • Embrace performance improvement.
  
  
  • Build greatness through accountability.
  
  
  • Use information to improve and advance.
  
  
  
  

Communicate clearly and continuously.

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