Scheduler II - Days at Methodist in The Woodlands, Texas

Job Description:

Job Summary

The Scheduler II is responsible for scheduling and registering patients for multiple services, including but not limited to admissions, surgical procedures and diagnostic testing, utilizing computerized scheduling and registration systems with multiple software applications. Professional and excellent customer service interactions required with all levels of staff, management, physicians, patients and families. Accurately obtains information to properly schedule and register services. May be located in clinical settings interacting in-person with patients, physicians and clinicians, and/or in centralized scheduling and registration locations including call center environments. Responsible for obtaining clinical information to schedule appropriately and secure the account. Uses analytical thinking, independent judgment and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers. The Scheduler II is a leadership position requiring working closely with management to meet or exceed departmental goals.

PATIENT AGE GROUP SERVED

Not Applicable

DUTIES AND RESPONSIBILITIES

* Demonstrates mastery of Ancillary and OR scheduling process and software. Obtains and inputs accurate registration data, such as patient demographics, insurance information and clinical data. Schedules and registers multiple services with multiple departments utilizing computerized scheduling and registration systems. Balances departmental resources, utilization requirements and addresses physician/patient requests or needs. Obtains required data to support hospital clinical/financial needs. Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office staff and hospital personnel. Maintains patient confidentiality. Appropriately utilizes ACD telephone system. Works in a leadership role with Coordinator and Management staff. Demonstrates a proficiency in English, written and verbal. Demonstrates a proficiency in medical terminology. Must maintain a record of above average performance. EF

* Identifies and assigns correct medical record numbers. EF

* Uses unscheduled time off appropriately and in accordance with hospital and departmental policy and procedures. EF

* Is at workstation on time. Returns from breaks and meal periods on time. EF

* Demonstrates ICARE Values. Complies with Business Practices Standards. EF

* Demonstrates Service Pride Standards. EF

* Follows all safety rules while on the job. Reports accidents promptly and corrects minor

safety hazards. EF

* Accepts and performs other job-related duties as they are assigned. EF

EDUCATION REQUIREMENTS

High School Diploma or GED equivalent. Some college preferred.

EXPERIENCE REQUIREMENTS

Minimum two years experience in a medical setting or call center environment. Preferably, at least two years of direct hospital scheduling.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

None

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

* Minimum typing skills of 40 wpm.

* Excellent spelling and grammar abilities.

* Proficient in medical terminology, including diagnoses, surgical and diagnostic procedures.

* Has completed OR cross-training.

* Working knowledge of PC environment using Windows and word processing.

* Superb communication and interpersonal skills.

PHYSICAL REQUIREMENTS

Activity Checklist attached.

WORKING ENVIRONMENT

Normal office conditions. Professional attire with TMH photo ID required. May be required to work other shifts or overtime, as needed by the department.
Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile

Houston Methodist The Woodlands opened on June 26, 2017 as the eighth hospital in the Houston Methodist system. This new 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in March 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018. APPLY.

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