New College Grad - Customer Technical Support Engineer - 1954 at Kioxia America, Inc. in Round Rock, Texas

Job Description:

Company Description
No Visa Sponsorship at this time
(formerly Toshiba Memory America, Inc.) is the US-based subsidiary of, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today's breakthrough BiCS FLASH 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.Job Description
Why is KAI a great place to be?OK here is what we do!
- A world leader in innovative memory solutions
- Amazing products which support some to the best Global Companies
- We have some of the strongest enterprise products in the world
We are offering a great opportunity to design your career path with support from our total organization. You will be able to work on meaningful and impactful projects that will made a difference. Working in a high performing team you will be learning from others-- who are always open to new ideas. In addition, you will be supported to succeed in a highly-collaborative environment. The future of KAI and memory technology has never looked brighter, come join the team and be Part of Future of Memory.
What will make you successful?
- Highly ambitious-self starter
- Adaptable
- Attention to detail
- Articulate
How we'll help You Grow and Develop?
- Give you the foundational tools to set-up early-career professionals for success,
- Provide you with ongoing coaching, feedback, and mentorship from a diverse and supportive network of talent
- A network to engage with, learn from, and build lasting relationships with
Job Description:
KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for an Engineer I, Customer Technical Support, SSD BUto work in our Austin, TX office.
This role reports to the Director, Customer Technical Support, Central Region, SSD BU.
Responsibilities:
- Work alongside lead qualification engineer to help assist in qualification of KIOXIA SSD SAS/SATA/NVMe products.
- Engage with the customer and engineering teams to develop qualification test plans, determine equipment and drive quantities, work with internal resources to meet these requirements and develop schedules that meet the customer's needs
- Assist in reviewing technical documents and delivering them to our customers as well as our internal engineering teams
- Build and monitor active action items lists that enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams
- Candidate will work with multiple SSD products as leading technologies in the industry. Opportunity to interface with engineers working in other facets to expand technical knowledge.
- Maintain and manage test setups and execute test plans for our Tier 1 customer servers and storage platforms.
- Perform first-level failure analysis on SSD drives which fail during qualification and drives returned for urgent field issues.
- Generate test reports and provide timely updates to both our customer and internal support teams.
- Drive implementation of corrective action with engineering and close issues with the customer.
- Perform other duties related to the support of our products and customers in this region
Requirements:
- Familiarity with NVMe interface as well as a working knowledge of SAS/SATA interface, storage architectures, operating systems, and RAID file systems
- Knowledge of server and storage architectures
- Excellent verbal and written communication and customer engagement skills
- Self-directed and motivated to consistently deliver high-quality work product
- Exceptional organizational skills.
- Proficiency in Office tools such as Word, Excel and PowerPoint
- Must be able to effectively prioritize and complete simultaneous issues and tasks in a dynamic environment
- Experience with SAS/SATA/NVMe protocol analyzers would be a plus.
Education:
- Preferred B.S. / M.S. Degree/MS in Engineering (Mechanical, Production, Electrical, Electronics or Computer Science)-no more than 2 yrs. of additional experience.
Req# 1954; #LI-JV1QualificationsAdditional Information
We are an Equal Opportunity Employer including: Minorities/Women/Individuals with Disabilities/Protected.