Posted in Science 30+ days ago.
Type: Full-Time
Position Description:
To collect past due consumer loans to minimize Ent’s exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws.
Furthermore, the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members.
This position will work with delinquent consumer loans and negative share accounts not only to collect the past due payments, and encourage deposits but also explore pre-determined ways to help our members through loan modifications, deferments, Stipulation Agreements , referral to Green Path or credit counseling and payment arrangements.
At this level, this position is looked to as a subject matter expert / team lead and assists the Supervisor of Collections by being the first point of contact for Member Solutions Specialist I / II regarding procedural questions, providing clarification on guidelines, and assisting with complex / escalated member interactions.
Essential Job Duties and Responsibilities:
Consultative collection role by placing outbound calls to members, co-borrowers and joints, utilizing various resources and by negotiating payment arrangements, negotiating payment options (i.e. automatic transfers / bill pay / payment by phone etc.).
Act in Team Lead / Subject Matter expert capacity for Member Solutions Specialist (MSS) team. Assist team members with clarification of complex collections issues as first line of escalation (if available) prior to escalating issues to a Supervisor.
Minimum Formal Education Required for this Position:
High School Diploma or equivalent.
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.
Minimum work experience:
4+ years’ combined customer service, collections, employee management, or training experience to include at least:
2+ years’ consultative financial services collections experience
Technical or specialized knowledge/skills:
Certifications required:
Environmental, physical and psychological requirements:
Starting salary is at $19.73
Nextech |
Nextech |
Nextech |