Senior Associate Director, Division of Consumer & Community Affairs at Federal Reserve Board of Governors in Washington, Washington DC

Job Description:

I. JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
1) The incumbent provides leadership, strategic and tactical direction, and management for the division's state member banks' and bank holding companies' consumer compliance examination and supervision programs and large financial institutions' and large complex banking organizations' consumer compliance supervision programs. This includes the development of policies and procedures for administering those programs and the direction and oversight of the Reserve Banks' implementation of those programs.
2) Provides oversight for the development and implementation of policies and programs related to state member bank Community Reinvestment Act (CRA) regulation and supervision and state member and bank holding company consumer compliance supervision, including fair lending and Unfair or Deceptive Acts or Practices (UDAP) and other consumer regulatory enforcement, consumer complaint processing, examiner commissioning, applications processing, and Reserve Bank oversight.
3) Keeps abreast of trends and emerging issues in the financial services industry and related legislative changes in order to adjust the Board's consumer compliance supervision program appropriately and ensures that Division and Board leadership are apprised timely.
4) Leads and coordinates on matters related to consumer compliance supervision with other financial regulators and with Federal Reserve Bank personnel, as necessary and appropriate, to foster improved public policy and to enforce the law.
5) Provides leadership and direction to manage consumer compliance and CRA supervision across the Federal Reserve Bank System; participates in or chairs System and interagency groups related to consumer compliance supervision; develops strategic plans and priorities for the consumer compliance supervision business line; coordinates and works with other supervision business lines, as necessary and appropriate, to foster improved coordination and integration.
6) Directly supervises officers responsible for the consume r compliance supervision program, consumer complaints, bank applications, examiner commissioning, Reserve Bank oversight, examination policy, fair lending, UDAP, and other consumer regulatory enforcement.
7) Keeps key Board officials (within and outside of the division), Reserve Bank officers and staff, and Board members informed of developments, problems, and precedents and their probable impact on the Board, the Federal Reserve System, communities, and the financial industry.
8) Participates, as a member of the division's senior management, in the formulation and achievement of the division's overall mission and goals.
9) Takes initiative to assure that the actions of the supervision branch are coordinated with and consider the actions and needs of the division's other branches.

II. DIVISION SPECIFIC REQUIREMENTS:
1) Participates in the development of program objectives and program budgets for the Consumer Protection and Supervision branch, including the Examination Policy, Holding Company/Large/Regional Financial Institutions, Banking Applications and Examiner Staff Development, Community Bank Oversight/Supervisory Administration, and Fair Lending Enforcement units.
2) Ensures that officers, managers, and all staff in the branch effectively carry out their responsibilities; provides overall branch leadership; assures the effective management and execution of all projects in the branch's areas of responsibility from issue identification to policy implementation.
3) Assures that effective communication and collaboration are maintained within the branch, with other branches in the division, and with other divisions at the Board.
4) Oversees recruitment/hiring, retention, reward and recognition, performance management, discipline, professional development, resource allocation, and all other aspects of human capital management for the branch.
5) Supports the leadership activities of others in the branch and the division by exemplifying the division's values and guiding principles, leading the branch's strategic planning activities, and developing and implementing performance objectives that advance the division's mission.
6) Promotes the development of staff at all levels and demonstrates unwavering commitment to diversity, equity, and inclusion to support the long-term mission and objectives.

III. KNOWLEDGE/SKILL/EDUCATION REQUIREMENTS:
1) Advanced degree in a related field (e.g., law, public policy, finance) or equivalent experience.
2) Minimum of 15 years of professional experience in financial services area after receiving advanced degree.
3) A minimum of 10 years of experience managing people including 5 years in senior management or leadership role managing cross-functional teams and influencing senior-level management and key stakeholders.
4) Demonstrated in depth knowledge of consumer compliance supervision and enforcement. Strong background and expert knowledge of the supervision of banks as it relates to consumer protection laws, strong general knowledge of consumer financial services issues and banking supervision.
5) Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, conflict mediation skills, the ability to expertly handle complex matters involving public policy, and the ability to communicate effectively orally and in writing with all levels of staff and management.
6) Demonstrated experience and commitment to fostering collaboration and employee engagement with various stakeholders, including staff in the Federal Reserve System and other agencies.
7) Demonstrated ability to lead and manage managers, staff, and projects effectively; set priorities and drive to successful completion; assess and, as needed, correct performance; coach, guide, and mentor manager and staff development; and manage resources within budget and make budgetary recommendations.
8) Ability to balance competing interests among a variety of clients and readily readjust priorities to respond to pressing and changing stakeholder demands. Must be able to anticipate and meet the stakeholders' needs while maintaining high-quality work products.
9) Exceptional judgment, organizational savvy, and agility as demonstrated by the ability to manage across organizational boundaries, build high performing teams, minimize organizational silos, strengthen teams, and facilitate effective group and team dynamics.

IV. OFFICER SPECIFIC POSITION RESPONSIBILITIES:
1) Acts as responsible steward of the function(s), Division, and Board by demonstrating proficiency in the Board's espoused competencies.
2) Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies.
3) Fosters a continuous learning culture.
4) Exercises appropriate judgement and decision-making in complex situations.
5) Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies.
6) Demonstrates strong leadership and management skills aligned to the Board's espoused values.
7) Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs.
8) Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills.

V. BOARD COMPETENCIES:
1) Decision Quality: Makes timely, thoughtful, strategic decisions
2) Learning Agility: Takes responsibility for building organizational agility
3) Drive for Excellence: Delivers results by developing shared vision and direction for the organization
4) Perspective and Strategic Agility: Leads and acts with the future in mind
5) Collaborative Relationships: Sets the tone for collaborative organization
6) Effective Communication: Effectively speaks and acts on behalf of the Board

VI. PERSONAL RELATIONSHIPS:
1) Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility.
2) Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility.
3) Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model.
4) Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities.

VII. INTERNAL MANAGEMENT RESPONSIBILITIES:
1) Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff.
2) Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management.
3) Participates in the development of the division's strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility.
4) Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility.

VIII. POSITION DEMANDS:
1) Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the division's and Board's missions.
2) Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service.
3) Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters.
4) Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings.
5) Ability to operate under pressure to meet deadlines accurately and in a timely manner.